Race to Automation with the right ITSM


employee workflow solutions help remote employees stay safe 

At ServiceNow, ITSM is like a favorite sports car we’ve tuned and optimized over the years into a precision machine that can keep pace with the speed of technological and business innovation. But to keep ITSM operating at its full potential requires constant maintenance, modifications, and grit.

More recently, we’ve realized that ensuring continued ITSM performance requires automation and developing enterprise solution connections.


Automating routine maintenance

As we considered where to begin the ITSM automation journey, we focused on tasks that can yield real benefits for routine, back-end IT service management processes. 

Everyone loves the glitz and glamour of a finely tuned front end, and ServiceNow does a great job delivering exceptional front-end experiences for customers through products such as Virtual Agent , Now Mobile , and Service Portal . But the work to ensure those parts work smoothly in the back end is often less stylish, and a lot of companies are still using manual processes. 

Manually keying in the back end of a common request, such as a password reset, requires service delivery teams to spend time completing mundane, repetitive tasks instead of investing in more interesting, higher-value work that would deliver a more satisfying experience to the customer.


Specialized tools for your engine

ServiceNow IntegrationHub and ServiceNow Flow Designer are exceptional tools that allow teams to fix, modify, and build precisely what an organization needs from ITSM. Created to enable IT to eliminate the need for manual intervention and drive end-to-end automation, IntegrationHub and Flow Designer are accessible for team members of all skill levels.

Add in the powerful Now Platform and you have a foundation in which everyone from professional developers to part-time mechanics can work as a team to deliver workflow apps quickly. Paired with IntegrationHub and Flow Designer, your ITSM team can create custom, end-to-end automation that far outperforms out-of-the-box tools. Such flexibility allows you to create the right experiences and a better work process, with one platform, architecture, and data model. 

To learn more about how IntegrationHub and Flow Designer can boost your team’s performance, check out our ebook, “ITSM: Beyond Out of the Box.” 

 

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
    For the second straight year, ServiceNow has been named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
  • 3 ServiceNow employees who stepped up to help fellow employees in need when COVID-19 hit India: Jeba S., Swaroop T., and Arun S.
    Culture
    Employees helping employees amid India’s COVID-19 waves
    When India’s two waves of COVID-19 capsized colleagues' lives, a group of ServiceNow employees in India rushed to their aid to do “the right thing.”
  • Order management: A man with headphones sits at a computer in an office.
    Telecommunications
    Streamlining order management in telecommunications
    Deutsche Telekom aims to be the best B2B telecom company in the world. For that to happen, order management must be at heart of its business operations.

Trends & Research

  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
  • Gartner Magic Quadrant for IT Risk Management
    Cybersecurity and risk
    ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year
  • Gartner Magic Quadrant IT service management tool tile.
    IT Management
    ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row

Year