Protecting Workplace Services jobs makes the impossible a reality

3 Workplace Services employees at ServiceNow

The year 2020 was like no other. A pandemic, shelter-in-place orders, and working from home impacted everyone. In March, ServiceNow closed its doors, preparing employees to work from home indefinitely.

This news worried many at ServiceNow, especially contract and Workplace Services employees. How could a lobby greeter, a chef, and an account manager work from home when their day-to-day jobs included interactions with people? What seemed impossible was made possible by ServiceNow’s commitment to protect the jobs of its Workplace Services workers.

[We’re hiring. Visit our careers page.]

Prioritizing people

In April 2020, ServiceNow vowed to safeguard the jobs and salaries of its full-time employees, as well as several hundred support staff and contractors who weren’t working while ServiceNow’s offices remained closed.

For Naomi N., McAlister F., and Jason Z., that protection was a wave of reassurance. “Having the job security was a huge weight lifted off my shoulders,” says Naomi.

"As I lost my father last year during the pandemic, it was very hard. This was something I didn't have to worry about, and having the job security was a huge weight lifted off my shoulders." Naomi N., Workplace Services Ambassador, ServiceNow

As ServiceNow reopens its offices in phases around the country, the company remains dedicated to the safety and well-being of all of its workers.

McAlister says he can’t wait to show ServiceNow a return on their investment in him. “We have really evolved the [culinary] program and are super excited to show everybody the changes and how we’ve grown throughout the pandemic.”

Watch how ServiceNow’s commitment impacted the lives of these three Workplace Services contractors and how they thrived because of it:

Come join us. Learn about job opportunities at ServiceNow.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.


  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    ServiceNow has been recognized as a Leader in the Gartner Magic Quadrant for Enterprise Agile Planning Tools for the second year in a row. Find out why.
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    Three women from different backgrounds, inclinations, and industries are shaking up the developer community. Find out how and why they become developers.
  • ESG: solar farm
    Cybersecurity and risk
    Survey: ESG is a business imperative
    Businesses across the globe are under pressure to address environmental, social, and governance (ESG) issues. Learn ESG benefits and how to reach ESG goals.

Trends & Research

  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR