Protecting Workplace Services jobs makes the impossible a reality


3 Workplace Services employees at ServiceNow

The year 2020 was like no other. A pandemic, shelter-in-place orders, and working from home impacted everyone. In March, ServiceNow closed its doors, preparing employees to work from home indefinitely.

This news worried many at ServiceNow, especially contract and Workplace Services employees. How could a lobby greeter, a chef, and an account manager work from home when their day-to-day jobs included interactions with people? What seemed impossible was made possible by ServiceNow’s commitment to protect the jobs of its Workplace Services workers.

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Prioritizing people

In April 2020, ServiceNow vowed to safeguard the jobs and salaries of its full-time employees, as well as several hundred support staff and contractors who weren’t working while ServiceNow’s offices remained closed.

For Naomi N., McAlister F., and Jason Z., that protection was a wave of reassurance. “Having the job security was a huge weight lifted off my shoulders,” says Naomi.

"As I lost my father last year during the pandemic, it was very hard. This was something I didn't have to worry about, and having the job security was a huge weight lifted off my shoulders." Naomi N., Workplace Services Ambassador, ServiceNow


As ServiceNow reopens its offices in phases around the country, the company remains dedicated to the safety and well-being of all of its workers.

McAlister says he can’t wait to show ServiceNow a return on their investment in him. “We have really evolved the [culinary] program and are super excited to show everybody the changes and how we’ve grown throughout the pandemic.”

Watch how ServiceNow’s commitment impacted the lives of these three Workplace Services contractors and how they thrived because of it:


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