2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.
At ServiceNow, we’re proud that we were able to bring our Emergency Response apps and Safe Workplace suite to market within a matter of weeks to help our customers respond to COVID-19 while helping to keep their employees safe and productive. More than 900 enterprises globally have downloaded our Safe Workplace apps, with more than 9,500 app installations to date.
We will continue to enable a safe and efficient workplace, releasing new workflow solutions and capabilities twice a month to support organizations – regardless of when and where their employees work.
Today, we’re pleased to announce an out-of-the-box integration with Twilio to streamline return to workplace processes and communications. The integration enables organizations to send and receive SMS text messages regarding daily health updates and verifications, adding yet another communication method beyond email and push notifications for organizations to engage with their workforce.
“Today’s distributed workforce requires solutions that meet employees where they are, on the device of their choice,” said Zack Smocha, Senior Director Product at Twilio. “We’re thrilled that our integration with ServiceNow further helps employers connect with employees at the most critical times, on their mobile device using SMS.”
We also released an integration for Workplace Service Delivery with Mappedin, a leading indoor mapping SaaS platform. Together with Mappedin, we will deliver interactive indoor mapping and wayfinding experiences to employees, making day-to-day navigation, room reservation and discovery within the office simple.
In an increasingly distributed work environment, digital solutions must enable simple and flexible experiences, including the ability to easily find and book desks, collaboration spaces and meeting rooms, and navigate facilities.
With this integration, facility and workplace teams using ServiceNow can leverage a robust map editor suite to assist with keeping floor plans up to date. Property managers can edit floor plans in real time and publish those changes to their wayfinding and mapping experiences. And employees can reserve any space using an interactive floor map that shows reserved, unavailable and available spaces for booking.
"We’re seeing offices and other indoor spaces change constantly,” said Hongwei Liu, CEO of Mappedin. “Accurate digital maps and simple tools to keep them up to date help everyone stay on top of that change and focus on what they do best. This, paired with the ServiceNow Workplace Service Delivery solution, provides a meaningful employee experience.”
As we look to a new year, we know that providing organizations with solutions and tools to help bring employees safely back to workplaces – and enable productivity in a new distributed work environment – is essential. We’ll continue to innovate to help customers effectively manage workplace and workforce readiness, making work, work better for everyone.
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