ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year


Gartner Magic Quadrant for IT Risk Management

ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of all vendors evaluated.

Gartner also named ServiceNow a Leader in the August 2021 IT Vendor Risk Management Tools. Together, we believe these recognitions validate our leadership in helping businesses successfully navigate a challenging landscape, build resilience, and manage risk.

Making risk management part of every day

IT departments have been tasked with planning for and mitigating risks that have become increasingly urgent due to the shifts spurred by COVID-19—including cybersecurity threats, concerns about productivity and remote work, and new regulations.

Through our unified platform, continuous monitoring, and automation, ServiceNow seamlessly embeds risk management and compliance into employees’ daily workflows and familiar user experiences. With this deep connection, organizations can gain:

  • A real-time view of risk and compliance
  • Improved risk-based decision-making
  • Increased business performance
  • Effective communication with stakeholders at all levels

ServiceNow connects the business, security, and IT with an integrated risk framework that transforms manual, siloed, and unfamiliar processes into a user-friendly, unified program built on a single platform.

Innovating the user experience

The recognitions in the Gartner report are based on the technology available in the market in early spring. Because our customers count on us to make the world of work better for employees and stakeholders, we’re raising the bar even higher. We’re pushing the boundaries with our innovations.

For example, we’ve made several acquisitions during 2021 to enhance our overall AI capabilities. These acquisitions provide not only valuable capabilities that can be used across our platform, but also in-house expertise we can use to build future innovations. Furthermore, we’ve reinvented the user experience and have debuted these enhancements in the Rome release.

Finally, integration of risk and compliance into the broader Now Platform® and partner solutions continues to engage front-line employees and produce a more accurate picture of risk for the second and third line.

See for yourself what Gartner has to say about ServiceNow risk and compliance in the complimentary Magic Quadrant for IT Risk Management report. It’s an invaluable tool for those seeking an unbiased, third‑party evaluation of vendors as resilience, risk management, and agility become essential for business.

1 Gartner Magic Quadrant for IT Risk Management, Brent Predovich, Claude Mandy, September 13, 2021.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner Inc. and/or its affiliates in the US and internationally and are used herein with permission. All rights reserved.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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