ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools for the first time. This is a big move for us after being positioned a Niche Player in 2019 and a Challenger in 2020. We believe this position is a result of our extended integration with third-party tools, our project and portfolio management (PPM) use cases, and our portfolio management capabilities.
Gartner’s research measured our IT Business Management (ITBM) and Agile capabilities, a critical part of our IT workflows strategy. This year, we’ve moved further right in the completeness of vision and upward in ability to execute. We believe this recognition is a game changer that validates our prominence in the ITBM/PPM marketplace.
A platform of strength
Built on the Now Platform®, ITBM provides a single unified backlog that integrates operational and development work. It can centralize all demand coming in from the IT services side, all alerts and issues coming in from the operations side, and all projects and priorities coming in from the business.
Our platform is a huge strength for us. In fact, we believe we’re the only vendor that provides a shared platform for the technology lifecycle. Our common service data model, workflow, and user experience help organizations break down silos and drive more agile and resilient operations.
Benefits of ITBM
ITBM delivers a single data model, a modern mobile experience, and a powerful integration hub. It includes a broad set of functionality, from idea management and roadmapping to project and portfolio management and visibility.
Based on customer feedback, we know we’re uniquely positioned to help customers with their digital transformation journeys. Our robust roadmap includes enhancements to Scrum, Kanban, and forecasting support, as well as other capabilities. In the past year, we’ve extended third-party integration to include Azure Pipelines, Github Actions, Gitlab, and Jenkins.
ITBM is able to help organizations manage all kinds of planning methodologies, including Agile, Waterfall, and hybrid. And, we’re creating experiences for the primary personas: executives, portfolio managers, program managers, and product owners. We’re also continually investing in and releasing user experiences such as roadmapping.
At ServiceNow, we’re committed to improving the user experience based on customer feedback. The upcoming Rome and San Diego releases of the Now Platform will include significant updates to our user experience.
See the benefits of ITBM for yourself: Demo IT Business Management.
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