Knowledge 2021: Premium content at no charge


Knowledge 2021 premium content is available at no charge.

Knowledge 2021 brought people together from across the globe to transform the world of work, one workflow at a time. The digital experience featured keynote sessions, panels, discussions, demos, and much more. If you missed any of it, it’s not too late to catch up. Sessions will be available until October 2021, and registration is free.

In addition, premium content that previously required an upgrade is now available at no charge. That means you can tune into Think Big sessions and gain knowledge from industry leaders. Here are some sessions you don’t want to miss:

Why sustainability is a business imperative

ServiceNow Chief Financial Officer Gina Mastantuono shares her passion for global impact strategy in this discussion with Stuart McLachlan, chief executive officer at sustainability company Anthesis Group. Learn about the challenges and opportunities in this area and why businesses can’t afford not to step up and act immediately.

Fueling enterprise growth in the 5G era

Market and consumer data provider Statista predicts there will be 3 billion 5G subscriptions by 2025. It’s clear this technology isn’t going away, so how can companies prepare for it? In this session, speakers from Verizon Business Group, Accenture, and Lumen join ServiceNow experts to help you reimagine connectivity. Discover how embracing 5G can grow your business and deliver return on investment.

Future-focused leadership

New technologies and younger generations are changing the ways we work. How can your business attract and retain top talent amid the shifts? Miriam Hernandez-Kakol, global head of management consulting at KPMG International, engages in a conversation with Rick Wright, senior VP of customer outcomes at ServiceNow, about inspiring new generations to drive success.

Leveraging AI to improve human lives

Since the debut of “The Jetsons” in the early 1960s, the idea behind technology has been improving our lives. That same notion applies to artificial intelligence (AI), which is becoming more mainstream. In this session, Sandeep Dadlani, the global chief digital officer of Mars Inc., shares how his company is empowering workers and customers—and their pets—with machine learning technology.

Reducing cybersecurity risks

According to British telecom company Vodafone, the key to minimizing cybersecurity vulnerabilities is connecting top-down to bottom-up risk management rather than focusing solely on a top-down approach. Head of Vodafone Business Security Group Jonathan Hughes shares about the company’s two-year journey to embrace this concept and its positive results.

Innovating your tomorrow

It’s always a treat when you can listen in on two innovation officers discussing the possibilities of the future. And that’s exactly what you get in this session. Chris Pope, ServiceNow VP of innovation, and Dave Wright, our chief innovation officer, chat about the trends affecting business today and into the future, including hyperautomation, AI, digital transformation, and more.

Leveraging low code to return purpose to work

For Wisconsin-based UW Health, the seemingly impossible became reality with the help of only five low-code developers, who built more than 20 apps with ServiceNow App Engine using little to no code. Find out how they did it in this informative session. You just might leave inspired to attack the impossible in your organization.

And a whole lot more

With hundreds of sessions included in the Knowledge 2021 Digital Experience, this is only a small sampling of the content you can watch and learn from. Explore all of the session options in the Library. To see the premium content available, be sure to toggle on the Knowledge Connect filter.

Not sure where to start? Check out our Knowledge 2021 biggest takeaways.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • 4 lessons learned from digital transformation in the telecom industry - ServiceNow Blog
    Customer Stories
    4 lessons from the telecom industry
    The telecom industry has been changing rapidly. BT partnered with ServiceNow to disrupt the market. Find out four lessons learned in the process.
  • 4 future innovation leaders
    Careers
    Future innovators: Making a difference at a fast-paced company
    The ServiceNow intern program attracts and retains top talent. Hear from former interns who have become full-time employees and future innovators.
  • Hybrid work: A woman sits at a conference table looking at her team as individual squares on a computer monitor.
    Employee Experience
    Navigating the new challenges of hybrid work
    Hybrid work comes with a new set of challenges: creating the collaboration, experiences, and efficiency the business and workforce demand. ServiceNow can help.

Trends & Research

  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
  • Two teenage boys look at a laptop computer. Maturity matters a lot in operational risk management.
    Cybersecurity and risk
    Are you managing operational risk with a teenage brain?
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC

Year