ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms


ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

I’m excited to announce that, for the second straight year, ServiceNow has been named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. We believe this is due to our ability to execute and our completeness of vision.

Building the future with low-code

With digital transformation efforts in full swing, organizations increasingly depend on digital experiences to differentiate themselves from competitors. Digital-first enterprises are driving our future.

Organizations have realized that the resource constraints in their rapidly needed digitalization initiatives are developer cycles. There are not enough software developers in the world to build the enterprises of the future.

Gartner predicts, “By 2024, 80% of technology products and services will be built by those who are not technology professionals.” The market demands a more productive way to build software.

ServiceNow® Creator Workflows uniquely help overcome developer overhead through simplification and ease of use. They give everyone the low-code tools to deliver workflow automation with a consumer-grade user experience, enable siloed systems to work together, and create more efficient and productive ways to get work done.

Creator Workflows solutions include: 

  • App Engine – empowering developers and builders of all skill levels to create low-code workflow apps fast 

  • IntegrationHub – reducing integration costs and complexities for faster connectivity across any system 


Rapidly automate complex workflows

Organizations that maximize their low-code impact focus on delivering cross-enterprise workflows in a unified end-to-end experience. Automating these complex workflows traditionally requires sophisticated planning and specialized skills.

With Creator Workflows, organizations can automate workflows with less development effort and less custom code. Developers start building quickly in App Engine Studio with a premade architecture, low-code guidance, configuration-style templates, and pluggable prebuilt components.

Developer activities center on component configuration and assembly, leading to improved app quality and higher overall productivity. As a result, developers can build truly unified digital workflows at speed with ease of application planning, design, development, and release.

Paving the way for hyperautomation

The maturity of low-code enables bigger conversations around intelligent process automation. After delivering the first few low-code apps, organizations will naturally look for ways to discover more automation opportunities and optimize existing ones. Low-code needs to work with more amazing technologies—such as process mining, robotic process automation (RPA), document intelligence, and AI—to enable digital transformation journeys end to end.

Earlier this year, ServiceNow acquired Intellibot, an RPA company that extends our existing AI and machine learning, integrations, low-code development, process mining, process automation, natural language translation (NLX), chatbot, and Virtual Agent capabilities. We’ll continue to innovate with our customers and future-proof our platform for broader hyperautomation initiatives.

Driving strategic and scalable transformation

Successful low-code adoption requires strong governance. It’s critical to help ensure service-level management and accountability for low-code apps while reducing application sprawl. Our platform enables customers to put governance first in low-code.

Developers can easily set up a "sandbox" to prevent citizen developers from touching other applications unless access is granted. Professional coders can oversee all integrations and set access permissions according to established guidelines. Our prebuilt components all have quality and security baked in. Our single platform design means developers can easily enforce their enterprise standards across all apps.

This thoughtful platform approach removes the guesswork for our customers so they can safely scale low-code toward strategic adoption. With one data model and one architecture on a unified, well-governed platform, we’re the enterprise low-code application platform of choice for the depth, scale, and simplicity required in enterprise-class delivery of low-code automation.

Read the full, complimentary Gartner Magic Quadrant report. 

Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Jason Wong, Akash Jain, Kimihiko Iijima, Adrian Leow, Paul Vincent, 20 September 2021.

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