Digital transformation in government and the citizen experience


employee workflow solutions help remote employees stay safe 

There are many moving parts when it comes to the digital transformation of government and the citizen experience, and just as many questions about how to make it happen. 

What lessons can the government learn from the private sector in creating high-quality digital services and experiences for citizens? What role does digital identity play in delivering these services? And what factors would enable the government to simplify its digital transformation journey?

We explore the answers to these questions and more in our second episode of the Canadian Leadership Exchange, where we met with Imraan Bashir, partner of cyber and digital solutions at KPMG Canada to discuss how the Canadian government can evolve the way it delivers digital services to its citizens.

Imraan breaks down how digital transformation in government should not be treated as a single project to be completed by a certain date. Rather, digital transformation is the ongoing effort of improving agility and responsiveness to ensure government is able to meet the evolving needs of citizens.

When it comes to improving how the government manages digital identities and the citizen experience around them, Imraan explains that the various personal attributes and documents belonging to each Canadian need to be handled in way that is privacy respecting and convenient.

The Canadian government is currently evolving the way citizens use digital identities by eliminating unnecessary barriers to the experience. In provinces like Alberta and B.C., citizens can possess a digital identity and use it to access both provincial and federal services online without having to manually provide personal information.

Watch the video below to learn more about how government can successfully digitize citizen services with a practical approach to digital transformation.


Did you miss the first episode? We spoke with Erika Taylor, vice president of people and culture at BC Pension Corporation on the evolved role of leadership needed to support employees working from anywhere. View it here.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and risk
    Announcing an integrated solution to activate ESG across the enterprise
    ServiceNow is releasing an integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise for a better world.
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and risk
    Activating ESG strategies and initiatives to improve business and the world
    More organizations are championing environmental, social, and governance (ESG) initiatives. Learn how ServiceNow helps them activate those strategies.
  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    Government agencies had to adapt to a rapid increase in demand for services in 2020. Learn how ServiceNow helps them improve citizen and employee experiences.

Trends & Research

  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and risk
    The fruits of business resilience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
  • Gartner Magic Quadrant for IT Risk Management
    Cybersecurity and risk
    ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year

Year