2021


  • Managing risk and security: A woman sits on a bench using a laptop at a train station.
    Cybersecurity and risk
    Proactively managing risk and security
    October 22, 2021
  • Pandemic response: A healthcare worker vaccinates an employee.
    Crisis Management
    Jab on the job: Pandemic response is changing the role of employers
    October 20, 2021
  • Messaging service for employee and customer experience: A woman sits on a sofa holding a smartphone.
    Now Platform
    New Messaging Service drives end-to-end employee and customer experiences
    October 20, 2021
  • Experiences in healthcare and life sciences: A woman consults with a healthcare worker holding a clipboard.
    Healthcare
    Creating better end-to-end experiences in healthcare and life sciences
    October 19, 2021
  • Now at Work 2021 Digital Experience: Tech Journalist Georgie Barrat and ServiceNow Chief Innovation Officer Dave Wright
    Events
    Now at Work keynote recap: The path forward in the hybrid workplace
    October 18, 2021
  • 3 cloud services engineers at ServiceNow
    Careers
    3 ways cloud services engineers drive innovation at ServiceNow
    October 15, 2021
  • Automation and IT workflows: A man works on a computer at an office.
    IT Management
    Using automation and IT workflows to tackle complex challenges
    October 14, 2021
  • Citizen developers: A woman types on a laptop.
    Application Development
    How to empower citizen developers to help overcome skills shortages
    October 13, 2021
  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and risk
    Announcing an integrated solution to activate ESG across the enterprise
    October 12, 2021
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and risk
    Activating ESG strategies and initiatives to improve business and the world
    October 12, 2021
  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    October 11, 2021
  • 3 female solution consultants at ServiceNow
    Careers
    Creating change: Female solution consultants at ServiceNow
    October 08, 2021
  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and risk
    The fruits of business resilience
    October 07, 2021
  • Execution management meets digital workflows: Two employees sit at a desk looking at a computer monitor.
    AI and Automation
    Execution management meets digital workflows
    October 06, 2021
  • Employee experience: A man in a wheelchair writes in his journal and works on his computer.
    Employee Experience
    Creating a connected, engaging employee experience
    October 05, 2021
  • A businessman leans over two large monitors detailing sales analytics.
    Now on Now
    The 3 C’s of sales analytics
    October 04, 2021
  • Early careers at ServiceNow: 4 interns turned full-time employees
    Careers
    Early careers at ServiceNow: Culture and opportunity for advancement
    October 01, 2021
  • Improving telecommunications: A businessman stands in a concrete structure holding a phone.
    Telecommunications
    3 ways telecommunications companies can improve the customer experience
    September 30, 2021
  • Customer experience: A woman sits at a table in a vacant cafe working on a laptop.
    Customer Stories
    Delivering a seamless customer experience through innovation
    September 29, 2021
  • Customer self-service: A woman types on a laptop.
    Now on Now
    Transforming customer self-service with User Experience Analytics
    September 28, 2021
  • The citizen developers program
    Now on Now
    Low code, high impact: Empowering citizen developers
    September 27, 2021
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
    September 24, 2021
  • 3 ServiceNow employees who stepped up to help fellow employees in need when COVID-19 hit India: Jeba S., Swaroop T., and Arun S.
    Culture
    Employees helping employees amid India’s COVID-19 waves
    September 24, 2021
  • Order management: A man with headphones sits at a computer in an office.
    Customer Stories
    Streamlining order management in telecommunications
    September 23, 2021
  • Improving service management: Three employees converse while looking at a tablet.
    Customer Stories
    How improving service management can transform the customer experience
    September 22, 2021
  • Customer zero: A group of workers collaborate around a conference table.
    Now on Now
    The Rome release starts at home—a customer zero story
    September 21, 2021
  • Gartner Magic Quadrant for IT Risk Management
    Cybersecurity and risk
    ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year
    September 20, 2021
  • Our journey to net zero by 2030
    Cybersecurity and risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    September 20, 2021
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Now Platform
    Delivering connected and engaging employee experiences for hybrid work
    September 16, 2021
  • Industry solutions: A man stands overlooking a factory while holding a tablet.
    Now Platform
    New ServiceNow industry solutions help organizations adapt to digital-first world
    September 16, 2021
  • Customer experience: A man and woman engage in a conversation with a worker holding a tablet.
    Now Platform
    Create a great end-to-end customer experience with Rome release
    September 16, 2021
  • Introducing the Now Platform Rome release
    Now Platform
    Welcome to the Now Platform Rome release!
    September 16, 2021
  • Privacy management: A man holding a tablet leans over a stair rail to look at a woman's laptop computer while another woman on the stairs looks on.
    Now Platform
    Privacy Management: How to proactively manage risk and sustain compliance
    September 16, 2021
  • Low-code development: A man types on a laptop in a coffee shop.
    Application Development
    Unleash innovation with low-code Now Platform enhancements
    September 16, 2021
  • Hybrid work: A woman sits on the floor at a coffee table working on her laptop.
    Now Platform
    Now Platform Rome release delivers capabilities for hybrid work
    September 16, 2021
  • Hispanic Heritage Month 2021 at ServiceNow: Marcus T., Isabel E., Vivien F.
    Culture
    Celebrating Latinx cultural heritage at ServiceNow
    September 15, 2021
  • 2 manufacturing workers hold tablets and discuss work.
    Manufacturing
    Helping manufacturers digitally transform and prosper
    September 14, 2021
  • Healthcare employee experience: 3 healthcare workers look at a tablet screen.
    Customer Stories
    How healthcare company Roche innovated the employee experience
    September 13, 2021
  • Telecommunications: A woman stands a sidewalk holding a coffee and looking at her mobile phone.
    Telecommunications
    3 ways 5G can help telecommunications companies improve business
    September 10, 2021
  • Gartner Magic Quadrant IT service management tool tile.
    IT Management
    ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row
    September 09, 2021
  • A man with glasses typing on a laptop.
    Application Development
    New Core Skills Micro-Certification Suite paths for Citizen and Application Developers
    September 07, 2021
  • Sandeep M., Giu V., and Shibani S., experience creators at ServiceNow
    Careers
    It’s the experience that matters
    September 03, 2021
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    September 02, 2021
  • Two women conversing with each other across a desk.
    Government
    Governments need a Total Experience model for service delivery
    September 02, 2021
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    Cybersecurity and risk
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
    September 02, 2021
  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
    August 31, 2021
  • A women with her arms up while holding a phone.
    Events
    Now at Work 2021: Open for registration
    August 31, 2021
  • A man holds his hard hat while browsing his phone.
    IT Management
    ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions
    August 30, 2021
  • IT asset discovery: Two male workers hover over their laptops.
    IT Management
    When it comes to IT asset discovery, a snapshot won’t suffice
    August 26, 2021
  • Man with a hard hat climbs a telecommunications tower.
    Telecommunications
    Moving communications service providers beyond traditional telecom
    August 25, 2021
  • Managing risk and security: A woman sits on a bench using a laptop at a train station.
    Cybersecurity and risk
    Proactively managing risk and security
    Organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger.
  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and risk
    Announcing an integrated solution to activate ESG across the enterprise
    ServiceNow is releasing an integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise for a better world.
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and risk
    Activating ESG strategies and initiatives to improve business and the world
    More organizations are championing environmental, social, and governance (ESG) initiatives. Learn how ServiceNow helps them activate those strategies.

Trends & Research

  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year