Workflow Guides offer curated content for business leaders


Man working at a bar


Organizations are facing an unprecedented challenge adjusting their businesses to operate in a time where resiliency and continuity are suddenly top priorities. As a result, digital transformation, once a vision for the future, has now become a business imperative.

While there’s a lot of content out there about digital transformation, it can be daunting to understand what’s credible and where to start. We are here to help.

Introducing Workflow Guides. These are theme-based content hubs that curate ideas and quality resources in one place. From inspirational thought leadership content to solutions relevant to wherever you are in your digital transformation journey. Workflow Guides make navigating ideas and resources easy. Here’s a snapshot of what’s available now.

Returning to the workplace. This Guide shares a collection of articles and solutions to help get your business running again. Check out advice from ServiceNow CIO Chris Bedi and other leaders. Read HR guru Josh Bersin on the future of employee experience. Download new safe workplace apps to provide a safe, employee-ready workplace.

Digitize customer experiences. This Guide contains perspectives from Gartner, IDC and other industry thought leaders, including Dean Robison, ServiceNow’s head of customer support. You can also dive into a ServiceNow demo and estimate the business value you can achieve with the ServiceNow value calculator.

Customer experience in the new normal. Across Europe, the Middle East and Africa, organizations are looking to digital workflow solutions that are simple and affordable. Learn how companies in these regions are adapting to the post-Covid world Check out insights from EMEA business leaders and podcasts featuring experts from Deloitte and Accenture.

The new banking landscape. The banking industry faces distinctive challenges in the Covid era. This Guide features incisive reporting by independent journalists, and case studies about financial services companies reaping the benefits of digital transformation. 

Personalize patient experiences.  Healthcare delivery is more important than ever in these challenging times. This Guide provides a glimpse into the future of AI, original research, and case studies of healthcare organizations that are creating the future of patient care.

Digitize government workflows. Governments get real with digital transformation. This Guide shares perspectives, insights, expert resources, and solutions to improve the citizen experience of government. It covers topics ranging from how to secure citizen data to techniques for fostering public sector innovation. 

Workflow Guides curate ideas and quality content to help your business succeed in the Covid era and beyond. Check them out today to get started on your digital transformation journey.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Woman holding phone smiling and looking away
    Events
    3 reasons to get social at Knowledge
    Knowledge is back—this year in person and digital experience! You’ll have opportunities to win big prizes. Find out about three social media contests.
  • #Know22 text
    Events
    Knowledge 2022 social media contest rules
    Read the official rules of the Knowledge 2022 social media contests: Caption This, Retweet to win, and #Know22 Scavenger Hunt.
  • Man and woman looking at computer, smiling
    Events
    Welcome to Knowledge!
    This year, at our flagship event, Knowledge, we share the latest tips and techniques for creating digital experiences that help organizations work faster, easier, and better.

Trends & Research

  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR

Year