Workflow Guides offer curated content for business leaders


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Organizations are facing an unprecedented challenge adjusting their businesses to operate in a time where resiliency and continuity are suddenly top priorities. As a result, digital transformation, once a vision for the future, has now become a business imperative.

While there’s a lot of content out there about digital transformation, it can be daunting to understand what’s credible and where to start. We are here to help.

Introducing Workflow Guides. These are theme-based content hubs that curate ideas and quality resources in one place. From inspirational thought leadership content to solutions relevant to wherever you are in your digital transformation journey. Workflow Guides make navigating ideas and resources easy. Here’s a snapshot of what’s available now.

Returning to the workplace. This Guide shares a collection of articles and solutions to help get your business running again. Check out advice from ServiceNow CIO Chris Bedi and other leaders. Read HR guru Josh Bersin on the future of employee experience. Download new safe workplace apps to provide a safe, employee-ready workplace.

Digitize customer experiences. This Guide contains perspectives from Gartner, IDC and other industry thought leaders, including Dean Robison, ServiceNow’s head of customer support. You can also dive into a ServiceNow demo and estimate the business value you can achieve with the ServiceNow value calculator.

Customer experience in the new normal. Across Europe, the Middle East and Africa, organizations are looking to digital workflow solutions that are simple and affordable. Learn how companies in these regions are adapting to the post-Covid world Check out insights from EMEA business leaders and podcasts featuring experts from Deloitte and Accenture.

The new banking landscape. The banking industry faces distinctive challenges in the Covid era. This Guide features incisive reporting by independent journalists, and case studies about financial services companies reaping the benefits of digital transformation. 

Personalize patient experiences.  Healthcare delivery is more important than ever in these challenging times. This Guide provides a glimpse into the future of AI, original research, and case studies of healthcare organizations that are creating the future of patient care.

Digitize government workflows. Governments get real with digital transformation. This Guide shares perspectives, insights, expert resources, and solutions to improve the citizen experience of government. It covers topics ranging from how to secure citizen data to techniques for fostering public sector innovation. 

Workflow Guides curate ideas and quality content to help your business succeed in the Covid era and beyond. Check them out today to get started on your digital transformation journey.

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Topics

  • Former ServiceNow interns share about their experiences as full-time employees.
    Life at Now
    Meet former ServiceNow interns who are helping us grow
    We recently spoke with several former interns who are making their mark at ServiceNow. These employees talk culture, growth opportunities, and more.
  • COVID-19 is driving digital transformation.
    Digital Transformation
    No going back: COVID-19 is catalyst for digital transformation
    The COVID-19 pandemic is driving digital transformation as companies strive to stay both agile and resilient. Learn how three industries are responding.
  • Digital workflows help keep airport access secure.
    IT Management
    How digital workflows ensure secure access at Copenhagen Airport
    Copenhagen Airport streamlined the ID card approval process with ServiceNow IT Service Management (ITSM) digital workflows to ensure secure airport access.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Demand for digital services is up. Government can seize the opportunity.
    Digital Transformation
    How government can meet the rising demand for digital services

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