Workflow Guides offer curated content for business leaders


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Organizations are facing an unprecedented challenge adjusting their businesses to operate in a time where resiliency and continuity are suddenly top priorities. As a result, digital transformation, once a vision for the future, has now become a business imperative.

While there’s a lot of content out there about digital transformation, it can be daunting to understand what’s credible and where to start. We are here to help.

Introducing Workflow Guides. These are theme-based content hubs that curate ideas and quality resources in one place. From inspirational thought leadership content to solutions relevant to wherever you are in your digital transformation journey. Workflow Guides make navigating ideas and resources easy. Here’s a snapshot of what’s available now.

Returning to the workplace. This Guide shares a collection of articles and solutions to help get your business running again. Check out advice from ServiceNow CIO Chris Bedi and other leaders. Read HR guru Josh Bersin on the future of employee experience. Download new safe workplace apps to provide a safe, employee-ready workplace.

Digitize customer experiences. This Guide contains perspectives from Gartner, IDC and other industry thought leaders, including Dean Robison, ServiceNow’s head of customer support. You can also dive into a ServiceNow demo and estimate the business value you can achieve with the ServiceNow value calculator.

Customer experience in the new normal. Across Europe, the Middle East and Africa, organizations are looking to digital workflow solutions that are simple and affordable. Learn how companies in these regions are adapting to the post-Covid world Check out insights from EMEA business leaders and podcasts featuring experts from Deloitte and Accenture.

The new banking landscape. The banking industry faces distinctive challenges in the Covid era. This Guide features incisive reporting by independent journalists, and case studies about financial services companies reaping the benefits of digital transformation. 

Personalize patient experiences.  Healthcare delivery is more important than ever in these challenging times. This Guide provides a glimpse into the future of AI, original research, and case studies of healthcare organizations that are creating the future of patient care.

Digitize government workflows. Governments get real with digital transformation. This Guide shares perspectives, insights, expert resources, and solutions to improve the citizen experience of government. It covers topics ranging from how to secure citizen data to techniques for fostering public sector innovation. 

Workflow Guides curate ideas and quality content to help your business succeed in the Covid era and beyond. Check them out today to get started on your digital transformation journey.

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Topics

  • Ensuring a safe return to school
    Customer Stories
    Ensuring a safe return to school
    Learn how technology helped a Toronto school district ensure a safe return to school while building confidence in the community around health and safety.
  •  Your ITSM should incorporate human-centered design.
    Digital Workflows
    How human-centered design yields better ITSM experiences
    Today’s employees and customers expect modern, frictionless ITSM experiences that incorporate digital workflows. Learn how a human-centered approach helps.
  • Confessions of an IT service desk staffer
    Customer Stories
    Confessions of an IT service desk staffer
    Learn how a university in search of friendly IT support looked to ServiceNow to create a new IT service desk.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

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