Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Welcome to the Workflow Quarterly Innovation Issue


ServiceNow rethinks checklists with automated digital workflows

 

The Workflow Quarterly Innovation Issue is live! The Spring edition of our quarterly research journal, released today, looks at how CIOs can harness talent and technology to foster innovation that drives business results. Based on a global survey of business leaders and interviews with some of the world’s most accomplished CIOs, we present an innovation agenda for IT. 

The Innovation Issue is guest edited by Dave Wright, chief innovation officer at ServiceNow. Our lead author is veteran tech journalist Dan Tynan, a frequent Workflow contributor and former EIC of Yahoo Tech. You can check out the full experience here.

The Innovation Issue includes a video conversation between Wright and ServiceNow CEO Bill McDermott on how CEOs can help nurture productive innovation across the enterprise. Take our interactive quiz to gauge your own organization’s innovation maturity, and check  out insights from tech leaders at Microsoft, Comcast, Crown Agents Bank, the New South Wales Police and other organizations worldwide. 

One key finding is what we call the “innovation paradox.” With businesses spending more than ever on digital technology, CIOs are feeling the heat to deliver innovation.  However, doing so means focusing less on technology and more on teamwork.

Additional findings include:

  1. Innovation Imperatives: Our research revealed key steps to becoming a best-in-class CIO, including creating tools that employees want and need, thinking beyond new tech, building productive relationships across the c-suite, and leveraging AI and automation.
  2. The impact of innovation on the enterprise. There’s a relationship between innovation and business growth, including better planning and decision making, improved risk management, and financial gains (an opportunity to unlock 9% more revenue).
  3. Best practices in measuring innovation: With businesses spending more than ever on digital technology -- especially during uncertain times -- CIOs are feeling the heat to deliver innovations that yield concrete business results.  

We hope you enjoy the Innovation Issue. The Workflow Quarterly team is now hard at work on the Customer Issue, which looks at the future of customer service management. It’s scheduled to launch at the end of June. 

Meanwhile, please check out the daily Workflow site and subscribe to our biweekly newsletter for fresh insights on digital transformation and the future of work. 

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

Featured

  • Week 4 highlights from Knowledge 2020
    Knowledge 2020
    Week 4 highlights from Knowledge 2020
    05-29-2020 Check out key highlights from week 4 of Knowledge 2020 which featured several IT Workflow sessions by top companies around the world and more!
  • Welcome to week 5 of Knowledge 2020
    Knowledge 2020
    Welcome to week 5 of Knowledge 2020!
    05-29-2020 Tune in to week 5 of Knowledge 2020 to hear from ServiceNow leaders and customers with our main keynote featuring ServiceNow CEO, Bill McDermott!
  • Finalists of the Digital Workforce Challenge
    Digital Transformation
    ServiceNow announces Digital Workforce Challenge finalists
    05-28-2020 ServiceNow has partnered with MIT Solve to sponsor the challenge of tech-based solutions to major problems in the world of work. Check out our 9 finalists
  • Week 2 highlights from Knowledge 2020
    Knowledge 2020
    Week 3 highlights from Knowledge 2020
    05-22-2020 Recap the highlights from this busy week at Knowledge, including Now on Now innovations and future plans for bringing employees back to the workplace!

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year