McNamara’s team created an Emergency Response Operations app on the Now Platform to manage their own COVID-19 situation, and they are donating it for use by other organizations and public agencies. This app helps optimize resources and staff in critical locations. It also supports operational processes of emergency response and preparedness at the state and local government level, which may be following national standards or guidelines, in incident planning and activation. This app will always be free.
Along with quickly helping outbreak response and mitigating its spread and impact, the app has helped McNamara’s team apply for the maximum federal reimbursement for incident expenditures. They are now building on the success of this phase by automating other incident management functions such as resource demobilization, planning, logistics, and finance.
Digitizing these critical workflows should allow the team to spend less time managing logistical details, while they work to contain the outbreak and help people in need.
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