To further support customers, ServiceNow is working closely with its partners, including Accenture, Deloitte, DXC Technology, EY and KPMG. These partners are helping their customers to quickly deploy the ServiceNow community apps. They also are working with customers to quickly develop other emergency response apps on the Now Platform that address specific industry and customer needs.
“We have been working closely with ServiceNow and our many other technology partners to help governments, businesses and communities around the world at this most critical time of need,” said Paul Daugherty, group chief executive of Accenture Technology and chief technology officer. “We remain committed to these partnerships and to bringing the full strength of our technology, systems and industry expertise in assisting organizations as they work to navigate this unprecedented and evolving situation.”
“Right now it’s more critical than ever that we work together to bring our experience, innovation and agility to serve organizations who are responding to the COVID-19 pandemic,” said Den Roenfeldt, principal and ServiceNow alliance lead, Deloitte Consulting LLP. “We are proud to work with ServiceNow to apply our technology applications and experience to help clients better track the spread of the virus internally, provide employee outreach and share knowledge quickly.”
“In response to the current crisis, organizations worldwide are doing their utmost to address the needs of their people, customers and partners. DXC Technology and ServiceNow are committed to proactively deploying these new apps quickly, efficiently and securely to help manage crisis response workflows and risk to the business,” said Dan Stoks, vice president of the global ServiceNow practice at DXC Technology. “The development of our new Corporate Incident Response application – which allows clients to quickly respond to critical events by orchestrating response teams and plans, while maintaining a 360-degree view of the situation – is an example of that commitment.”
“In times of crisis, organizations need reliable solutions to ensure critical operations are running smoothly and efficiently,” said Paul Webb, global ServiceNow practice leader at EY. “Leveraging the Now Platform, EY rapidly developed a digital solution that provides businesses with the ability to swiftly connect with EY payroll advisors, operations teams and professionals as they cope with the impact of COVID-19. The close collaboration with ServiceNow puts the urgent needs of EY clients first, providing them with technologies and guidance to prioritize employees while focusing on sustaining normal business operations.”
“As we face unprecedented business disruption, KPMG is pleased to work with ServiceNow to help organizations quickly maneuver through this challenging time. As our clients are faced with meeting the critical needs of their employees and customers, it’s imperative that we work together and continue to innovate,” said Mitch Kenfield, ServiceNow executive sponsor and US practice lead partner at KPMG US. “Through the power of ServiceNow and KPMG, we can continue to support organizations with real solutions, while easing cost challenges during this difficult time.”
Available at servicenow.com/crisisresponse, the four community apps — Emergency Response Operations, Emergency Outreach, Emergency Self Report, and Emergency Exposure Management — are designed to help ServiceNow’s customers and non-customers, including government agencies and enterprises, manage complex emergency response workflows. The Emergency Response Operations app is available for no charge to government agencies. The other three community apps are available for no charge to companies and agencies through September 30, 2020.