ServiceNow customers everywhere really appreciate how our digital workflow solutions make work, work better for people. Now we’re taking an exciting step forward with new industry-focused solutions. These solutions will deliver workflows to help companies in specific industries address their unique digital transformation challenges and create value at scale. One of our first is targeted at the telecommunications industry.
Our telecommunications industry-focused solution breaks new ground by aligning customer care and service assurance. Our goal is to help communications service providers (CSPs) transform the delivery of great customer experiences by proactively anticipating issues and addressing them quickly while maximizing availability and quality of service.
Why an industry-specific telecom solution?
If you are a CSP, you’re probably experiencing first-hand the intense digital disruption, causing companies like yours to move fast to embrace new technologies. According to Forbes, some of the biggest technologies revolutionizing telecoms today are:
5G: Supports a hundredfold increase in connected devices per unit area
AI: Used behind the scenes with virtual assistants and chatbots to improve customer service
Big Data: Telecoms need to be able to move huge amounts of data on their networks and address new security challenges
At the same time, CSPs know there’s a huge need to adapt to changing customer expectations due new competitors and the popularity of smart phones and mobile technologies. Telecom companies are also grappling with the need to rollout new products faster to grow revenues while reducing operational costs. ServiceNow recognizes that the business sector represents the biggest opportunity for telecom providers in the coming years. But legacy systems, complex processes, and long handling times are just some of the barriers CSPs are grappling with in an effort to provide the digital-first engagements and personalized experiences companies in the business sector expect.