How technology is changing healthcare workflows

IT Business Management makes product portfolio management more efficient

Advances in technology have transformed what you can achieve in healthcare today. But they’ve also introduced obstacles that may be slowing down your staff and interfering with your mission. At ServiceNow, our goal is to eliminate the obstacles, so you can make the most of technology while always focusing on your number one priority: delivering the best possible care to your patients and your community.  

Today, more and more healthcare providers are turning to ServiceNow to streamline their workflows, connect their teams, and integrate their systems. The result? More effective staff and clinicians—and better care for patients.  

Check out the webinars from our list to learn best practices for achieving success in healthcare today. 

 How healthcare leaders can avoid data breaches 

 Major data breaches are headline news. When patient data is exposed to hackers, the public outcry can be immense. And it’s happening more and more frequently. According to newly released survey results commissioned by ServiceNow with the Ponemon Institute, more than half of the healthcare organizations had suffered a data breach in the last 2 years. Of these, the majority said that they had been breached because of a vulnerability—for which a patch was already available. This highlights an overwhelming need for more effective vulnerability response, closing down these attack vectors before hackers strike. 

Watch this session to learn about: 

  • Healthcare cybersecurity challenges 

  • The state of vulnerability response and the impact on healthcare organizations 

  • A pragmatic roadmap to reduce the risk of a breach 

 Now Platform Orlando Release Broadcast (featuring Accenture and Sanford Health)

Now Intelligence is all about AI and humans working together to make decisions, solve problems, find answers, and automate tasks—the blueprint for business success in 2020 and beyond. This helps organizations in working smarter and more productively, so your business runs more smoothly, and employees can focus on the meaningful work they were hired to perform.

Watch this special webinar as we discuss how the Now Platform Orlando release will further help you and your organization through its improved:

  • Intelligence - See how Now Intelligence helps people get work done smarter, act faster, predicts issues and automates action, and enables better business decisions

  • Mobile - Learn about the new app features, including content from campaigns, additional task types, virtual agents on all screens, and more

  • Workspaces - Empower agents with automated scheduling and assignments, providing everything they need at their fingertips

Watch the keynote along with these eight spotlight sessions, each features a product demo.

  • IT Service Management Pro

  • Customer Service Management/Field Service Management

  • HR Service Delivery/Financial Operations Management

  • IT Operations Management/Configuration Management Database

  • IT Asset Management/SecOps/Vulnerability Response

  • IT Business Management/DevOps

  • The Now Platform (App Engine, Now Intelligence, Upgrades)

  • Risk

 Embracing Disruption to Drive Transformational Success in Healthcare

Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization.  Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.

This session will share ServiceNow solutions that improve patient experience, clinician workflow optimization and managing IT services for onboarded clinicians, and discuss solutions available to enhance patient and provider experiences.

Speakers include:

  • Drew Koerner, Healthcare Chief Strategist, ServiceNow

  • Aaron Zuber, Healthcare Solution Consultant, ServiceNow


© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.




  • Peripheral vision for CIOs: A close-up of a man with glasses
    AI and Automation
    Peripheral vision for CIOs starts with AI-powered service operations
    Operating at the speed of a digital business and enduring the next wave of unexpected change requires peripheral vision. AI-powered service operations deliver.
  • Managing risk and security: A woman sits on a bench using a laptop at a train station.
    Cybersecurity and risk
    Proactively managing risk and security
    Organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger.
  • An integrated solution to activate ESG across the enterprise
    Cybersecurity and risk
    Announcing an integrated solution to activate ESG across the enterprise
    ServiceNow is releasing an integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise for a better world.

Trends & Research

  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and risk
    The fruits of business resilience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
  • Gartner Magic Quadrant for IT Risk Management
    Cybersecurity and risk
    ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year