I passionately believe that you can make an impact every day. The moment you turn off your alarm and you start work, you’re a leader - this is what I tell my Associate Solution Consultants.
That’s why 14 months ago, I set up the Solution Consulting (SC) Academy in Europe, Middle East and Africa (EMEA). The Academy provides an opportunity for the best and the brightest talent to collaborate with SC leaders across the business and become our experts and leaders of the future. We have such a huge demand from our customers and partners for people who are not only technical experts on ServiceNow’s solutions but can also translate the power of our platform into real customer outcomes. The Academy helps us bridge this gap by scaling organically and developing talent who are trained by our ServiceNow family. Since the Academy launched in EMEA, we’ve already grown the number of program participants by 33% and added more countries to the mix.
ServiceNow’s SC Academy is unique. As part of the Academy, Associate SCs are rotated through three months of intense training on ServiceNow’s technology, as well as presentation and communication skills. The feedback from Associates is that the value management training really helps them to lead conversations with our customers about how the Now Platform can solve challenges they face. They also shared that the training they get from the Academy is extensive, especially in the presales area. These are some of the main reasons why Associates are attracted to the program, in addition to ServiceNow’s compelling purpose and commitment to diversity, inclusion, and belonging.
For the Academy, we look for talent with a growth mindset who are hungry to learn, innovative, and thrive in a fast-paced environment. Yet the Academy also offers an opportunity to be mentored at every level of the organization. Last year’s Associates voluntarily started to mentor this year’s Associates – an initiative that they took on themselves. Associates are also offered the opportunity to hear from leaders across the SC organization about how to be successful in the role and the opportunities ahead. Our Associate SCs are always amazed at how easy it is to reach out to these leaders and how much it is encouraged. It’s fantastic to see people across the SC organization teaching each other and collaborating to win as a team, which is why we get so many teams across ServiceNow asking if they can hire the Associates into their teams.
After three months of valuable training, associates move into the Demo Center where they can demo the broad portfolio of workflow solutions we offer to customers from every level of the organization. You can’t demo something you don’t understand so it’s a great opportunity to become an expert on ServiceNow’s platform and work so closely with ServiceNow’s inspiring customers. After our Associates graduate from the Academy, they are promoted into a customer-facing role in the SC organization.
Building high-performance teams has always been my passion. I believe that everybody has the potential to excel and if I can help someone to achieve their potential, that’s amazing. I’m so excited to see where we take the SC Academy next. We’re just getting started!
Interested in joining the Academy? Keep an eye on open roles on our Career site.
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