ServiceNow makes no layoff pledge for 2020


Employees jobs protected

These are challenging times for companies and workers across the globe. ServiceNow is committing to protect the jobs of our 11,000-plus global workforce through 2020 despite the economic uncertainty of the COVID-19 pandemic.

We also expect to keep hiring for new jobs worldwide this year. In addition, we expect to continue to protect the jobs and salaries of several hundred support staff and contractors who are not working while ServiceNow’s offices remain closed.

“We want our employees focused on supporting our customers, not worried about their own jobs,” said CEO Bill McDermott. “We are committed to no layoffs for 2020. We are continuing to hire worldwide.”

 

No layoffs

“We are grateful to be in this position.” McDermott continued. “Keeping our company strong means we can help our customers succeed. Supporting our customers, we can help get the U.S. and global economy working again. More than ever, companies see that creating great workflow-designed experiences help protect revenue and growth, provide business continuity and drive productivity. These are the priorities for every company now. We are all in this together.” 

ServiceNow has continued to hire and onboard new employees throughout the COVID-19 pandemic. The company expects to create and fill more than 1,000 new jobs in the U.S., and more worldwide, by the end of 2020. Additionally, this summer the company will welcome approximately 360 college interns from around the world to work across its business.

As a digital workflow company, ServiceNow has been able to quickly pivot to a digital internship program, maintaining the ability to provide college interns valuable career experience, even if employees continue to operate in a work-from-home environment. ServiceNow’s employees worldwide have been working from home since mid-March and expect to continue to do so until June 1.

Caroline Parkinson, a 2021 expected graduate of the University of Michigan who will join ServiceNow’s internship program this summer, said: “ServiceNow saved my summer. Without their digital intern program, I would have had to scramble to find a new summer job. Knowing that ServiceNow is determined to make my internship as enriching as possible during this uncertain time reaffirms my decision to join this company.”

Additionally, ServiceNow, along with Accenture, Lincoln Financial Group, and Verizon, this week announced People+Work Connect, a collaborative online employer-to employer initiative that will bring together companies with workforces laid off or furloughed due to COVID-19 with those in urgent need of workers.

More than 800 ServiceNow jobs will be posted through this collaborative effort. At no charge for employers to join and participate, the initiative is intended to help shorten the complex, lengthy cycle of finding new employment. For more information, visit: https://peopleworkconnect.accenture.com/welcome.

Topics

  • Customer service in financial services: woman sitting at table working on laptop with credit card in hand
    Financial Services
    Banking on change: The future of customer service in financial services
    Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service. Find out why.
  • Helping Ukraine: Volunteers standing in front of airplane
    Culture
    ServiceNow employees step up to help send medical kits to Ukraine
    When a Germany-based organization ran into a bureaucracy obstacle to deliver medical kits to Ukraine, three ServiceNow employees stepped up to help simplify.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • Forrester Wave Leader 2022 Third-Party Risk Management Platforms
    Cybersecurity and risk
    Forrester says ServiceNow is a Leader in third-party risk management
  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and risk
    Survey: Cybersecurity requires risk-based management approach
  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools

Year