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The future of the workplace—predictions for 2020 and beyond


What major trends are shaping the future of the digital enterprise?

ServiceNow polled some of its leading technologists to get their take on this big question. Their insights, surprisingly, tended to revolve around a common theme: Some of the biggest tech advances and innovations for the workplace will focus on the design and delivery of employee services. Here are a few highlights.

 

 

Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences. 

To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar

In the Customer Service is Digitally Transforming – Series, you'll find the following posts:

Part 1 - Customer service is digitally transforming—Are you ready?

Part 2 - Six trends driving customer service

Part 3 - The new customer-centric customer service model 

Part 4 - How to translate CSM trends to business value (this blog post)

Topics

Featured

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  • ServiceNow announced today that Gabrielle “Gaby” Toledano is joining the company as chief talent officer.
    Business Impact
    ServiceNow hires Gabrielle Toledano as chief talent officer
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  • ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies. 
    Business Impact
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    10-26-2020 ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies.
  • Accenture and ServiceNow partnership brings customers digital transformation
    Digital Transformation
    Accenture and ServiceNow reimagine the future of business
    10-22-2020 Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers. 

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