The future of the workplace—predictions for 2020 and beyond


What major trends are shaping the future of the digital enterprise?

ServiceNow polled some of its leading technologists to get their take on this big question. Their insights, surprisingly, tended to revolve around a common theme: Some of the biggest tech advances and innovations for the workplace will focus on the design and delivery of employee services. Here are a few highlights.

 

 

Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences. 

To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar

In the Customer Service is Digitally Transforming – Series, you'll find the following posts:

Part 1 - Customer service is digitally transforming—Are you ready?

Part 2 - Six trends driving customer service

Part 3 - The new customer-centric customer service model 

Part 4 - How to translate CSM trends to business value (this blog post)

Topics

  • Our journey to net zero by 2030
    Cybersecurity and risk
    ServiceNow commits to net-zero greenhouse gas emissions by 2030
    ServiceNow has committed to achieve net-zero greenhouse gas (GHG) emissions by 2030—two decades earlier than anticipated—across our entire value chain.
  • Zero-trust architecture: A military woman types on a keyboard while looking at three monitors.
    Government
    5 ways federal agencies can augment a zero-trust architecture
    Federal government agencies have been mandated to advance toward a zero-trust architecture. Learn five ways they can augment one using the Now Platform.
  • Now at Work: Helping companies embrace digital transformation
    Events
    Now at Work: Helping companies embrace digital transformation
    The Now at Work 2021 Digital Experience provided a forum for companies to demonstrate how they’re using the Now Platform to bring about digital transformation.

Trends & Research

  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
  • ServiceNow is a Leader in the Forrester Wave: Enterprise Service Management, Q4 2021.
    Employee Experience
    ServiceNow named a Leader in Enterprise Service Management
  • Supporting hybrid work: A woman looks at a phone while writing in a notebook.
    Employee Experience
    ServiceNow a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR

Year