The future of the workplace—predictions for 2020 and beyond


What major trends are shaping the future of the digital enterprise?

ServiceNow polled some of its leading technologists to get their take on this big question. Their insights, surprisingly, tended to revolve around a common theme: Some of the biggest tech advances and innovations for the workplace will focus on the design and delivery of employee services. Here are a few highlights.

 

 

Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences. 

To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar

In the Customer Service is Digitally Transforming – Series, you'll find the following posts:

Part 1 - Customer service is digitally transforming—Are you ready?

Part 2 - Six trends driving customer service

Part 3 - The new customer-centric customer service model 

Part 4 - How to translate CSM trends to business value (this blog post)

Topics

  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Business Impact
    The citizen healthcare experience
    Let citizen experiences drive your decision making In healthcare, citizen needs, expectations, and priorities can change quickly and with little
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Digital Workflows
    Getting to know IT asset management
    Take IT asset management (ITAM), for example. Yes, we all know what software is. We know what a laptop or desktop computer is. But what does it take to
  • employee workflow solutions help remote employees stay safe 
    Business Impact
    New Employee Workflow Solutions Keep Workforces Safe 
    We will continue to enable a safe and efficient workplace, releasing new workflow solutions and capabilities twice a month to support organizations. 

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year