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The future of the workplace—predictions for 2020 and beyond


What major trends are shaping the future of the digital enterprise?

ServiceNow polled some of its leading technologists to get their take on this big question. Their insights, surprisingly, tended to revolve around a common theme: Some of the biggest tech advances and innovations for the workplace will focus on the design and delivery of employee services. Here are a few highlights.

 

 

Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences. 

To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar

In the Customer Service is Digitally Transforming – Series, you'll find the following posts:

Part 1 - Customer service is digitally transforming—Are you ready?

Part 2 - Six trends driving customer service

Part 3 - The new customer-centric customer service model 

Part 4 - How to translate CSM trends to business value (this blog post)

Topics

Featured

  • Digital government comes of age
    Business Impact
    Putting people first
    09-16-2020 New benefits and continued work-from-home arrangements support the diverse needs of  ServiceNow employees.
  • Our Now Platform includes many new technology integrations
    Business Impact
    New partner integrations in Now Platform Paris release simplify common workflows 
    09-16-2020 Our partners and ServiceNow teams have made sure that we’re including as many new technology integrations as possible in the Now Platform Paris release 
  • Business Continuity Management and Telecommunications Network Performance Management
    Business Impact
    Welcome to the Now Platform Paris Release!
    09-16-2020 With the Now Platform Paris release, we are offering powerful new capabilities that can help enterprises fuel growth and strengthen business resilience
  • Digital government comes of age
    Business Impact
    ServiceNow Announces Human Resources Leadership Transition
    09-14-2020 ServiceNow Announces Human Resources Leadership Transition

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
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Year