Your ultimate goal should be to incorporate transformation customer service trends to create strategies for the next two years aligned with the new customer service model. It’s also important to collaborate with your providers and partners to determine how to better achieve a truly effective customer service platform for everyone, not just customers, to have better experiences.
To get a more complete picture of the new customer service model, check out ThinkJar’s publication: Customer Service 2019-2024: a Framework to Adopt the New Model of Operational Excellence for Your Service Team and hear more about what Esteban had to say on the topic in this webinar.
In the Customer Service is Digitally Transforming – Series, you'll find the following posts:
Part 1 - Customer service is digitally transforming—Are you ready?
Part 2 - Six trends driving customer service
Part 3 - The new customer-centric customer service model
Part 4 - How to translate CSM trends to business value (this blog post)