ServiceNow Service Graph updates
One of the advantages of the Now Platform® has always been our one data model structure – our CMDB. And, keeping with our goal to drive value across the entire customer lifecycle, we know that our customers also need a consistent, data-driven approach to managing their entire digital lifecycle. To meet this need, we’ve added ServiceNow® Service Graph to our CMDB to help customers digitally manage planning, deployment, business processes, and more. Stemming from our acquisition of Sweagle, Service Graph now underpins all of ServiceNow’s solutions, enabling businesses, for the first time, to bring together technology, people, and processes into a service-oriented view.
We are also introducing the Service Graph Connector Program to take Service Graph one step further. The Service Graph Connector Program is a new designation within the Technology Partner Program and brings in the expertise of our partners. The connectors, built by ServiceNow and our technology partners, ensure that many of the third-party tools that businesses rely on today are directly integrated with ServiceNow, making it easy for customers to integrate, upload, and organize data on a single platform. Inaugural technology partner integrations include Armis, HCL BigFix, CrowdStrike, Datadog, Dynatrace, ExtraHop, Forescout, Jamf, LogicMonitor, Cisco Meraki, Microsoft Intune, Microsoft SCCM, Qualys, SolarWinds, and Tanium.
Part of what we focus on with our partners is delivering high-value business outcomes to customers, and these new integrations are part of how we do that.
Since forming our strategic alliance with Microsoft, we’ve worked closely with them to develop innovative solutions that help enterprises accelerate their digital transformation journeys and deliver great employee and customer experiences. Today we’re launching four new integrations among our ServiceNow solutions and Microsoft, focused on Azure and Teams. These include:
ServiceNow Onboarding Integration with Microsoft Azure Active Directory (Azure AD): With more than 60% of employed Americans working from home (Gallup), remote onboarding is more important than ever. Our new ServiceNow Onboarding integration with Microsoft Azure AD automatically kicks off the right onboarding workflows as soon as a new employee profile is created in Azure AD or an HR system. Hiring managers provide input on the business roles the new employee is going to perform, and the integration automates the provisioning of the right set of resources, including role-specific applications. New hires get the information and systems access they need to be productive from anywhere, on day one. HR leaders, hiring managers, facilities teams, and many more get a simple, quick way to give new employees a great first-day experience.