Digitize and reinvent your career – online learning and certification now


people explore ServiceNow online learning and certification options

During these unprecedented times, ServiceNow is here for you.  From our COVID-19 customer care program with apps and resources to support your crisis response to our Training and Certification program which helps you build expertise and boost your career, ServiceNow is here to help you continue to make work, work better.

Did you know that ServiceNow offers over 250 On Demand and Virtual learning options on the Now Learning website along with opportunities to get certified in dozens of competencies? With approximately 150 On Demand courses, over 30 instructor led courses that can be taken in a virtual classroom, 11 online simulators, 3 dozen certifications and over 50 recommended paths for you to follow, there are learning opportunities for almost everyone.  Read on to learn about the various online learning options and certifications available to you.

Courses
Explore the ServiceNow portfolio at your own pace with videos, live and recorded webinars, and interactive tools to help you accelerate your learning. Ouron-demand courses are offered to you completely online and free of charge. This allows you the flexibility to fit learning into your own schedule and for you to learn at your own pace from any location where you have access to the internet!  Many of these On Demand courses lead to micro-certifications, allowing you to test and get recognized for your expertise.

Our most popular On Demand course, ServiceNow Fundamentals runs 13 hours in duration and is made up of instructor videos, hands-on activities, guided tours of the Now Platform, and knowledge checks to test your understanding of the content.  We are excited to announce that we are extending our offer for a FREE certification voucher to register for the Certified System Administrator (CSA) exam upon completion of this course.
 

digital career

Live Classes
The virtual, instructor led options for our popular live classes cover our fundamentals and implementation courses and allow you to take advantage of a live instructor without the expense of travel.

Simulators
Simulators allow you to practice what you’ve learned and are a great resource that can work for individuals or teams to get real-world hands on practice with the ServiceNow environment. Using what you have learned in associated courses you can apply your new knowledge in a simulated setting. Simulators help guide your work by providing feedback and recommendations along the way.

Certifications
Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.

Mainline Certifications
ServiceNow offers a comprehensive certification program and all exams are available to take via a remote, proctored session. There are separate registration listings for the remote versions of each of the exams within Webassessor. To learn more about Online Proctoring click here. ServiceNow Certification exams demonstrate mastery of ServiceNow products and certify that a candidate has the essential skills and knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow Platform.  Getting certified boosts your career and sets you up to contribute even more to your organization's success. Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.  Once you have a certification you are able to maintain it through Delta exams available in Now Learning.
 

Portrait of young architects having discussion in office

Micro-Certifications

Micro-certifications validate your expertise in newer or niche areas with online, non-‑proctored exams available free of charge on Now Learning. ServiceNow expertise is tremendously valuable and in demand and as organizations scale and utilize ServiceNow in more ways than ever before. Getting micro-certifications in specialized areas can help you validate and gain confidence in your unique set of skills.  All courses associated with micro-certifications are available either in On Demand or Virtual Instructor Led formats and many of these courses are available to you to take free of charge on Now Learning!

Topics

  • ServiceNow employees planting trees
    Culture
    Planting trees and growing community
    We partnered to coordinate 12 tree-planting and plant restoration projects around the world. Find out why and ServiceNow employees’ views of the experience.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    Off-the-shelf large language models like GPT-3 look promising to generate training data even for complex classification setups like intent classification.

Trends & Research

  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Forrester Wave Leader 2022 Third-Party Risk Management Platforms
    Cybersecurity and risk
    Forrester says ServiceNow is a Leader in third-party risk management
  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and risk
    Survey: Cybersecurity requires risk-based management approach

Year