As the race for talent heats up, employees are expecting top employers to offer top-quality solutions such as a central knowledgebase for information, diverse communication channels, and help desks to resolve issues, with 54% mobile-optimized, user-friendly tools.
The next generation workers are particularly oriented to mobile. In our Gen Z and the Future of Work research, we found that a vast majority (83%) want the apps they use to be mobile optimized. In fact, a preponderance of non-technical employees desire a mobile option for an array of tasks, such as scheduling meetings, signing documents, accessing campus maps, changing passwords, ordering supplies and setting up video calls.
To meet the new expectations and to help companies create a mobile-friendly employee experience, ServiceNow has designed four mobile products your organization can implement swiftly.
- Mobile Onboarding: New hires get productive completing onboarding tasks in minutes.
- Now Mobile: Employees can find answers, make requests, and get help across IT, HR, facilities, finance, legal and other departments.
- Mobile Agent: Fulfillers can work from anywhere and can quickly triage and act on incoming requests.
- Mobile Studio: Anyone can create engaging native mobile apps for iOS and Android for your employees without writing a line of code.
Worker enthusiasm also matters. Employee experience has a huge impact on productivity. If you’re not providing a mobile-friendly workplace, your organization is falling short in creating an environment where employees can work efficiently and painlessly.