Meet Arnaud: Dreaming Big with Customers in Solutions Consulting


Recently I worked on an opportunity to dream big. I was on a project that was an equal opportunity between the France sales team—that’s my team—and the U.S. sales team. We wanted to work closely to provide great customer care, so we all traveled to the customer’s center of excellence in Romania where we ran design workshops that created solutions for supply chain management challenges. There was not one individual that was more instrumental than another and that led us to delivering solutions that the customer really appreciated.

When I joined ServiceNow as a solutions consultant, I had no idea how much the company and my work would grow. Three years into my time here, I became an advisory account solutions consultant—taking on face-to-face relationships with customers which helps me understand their business in deeper ways. Why did I choose to grow at ServiceNow rather than somewhere else?

Let me tell you a few reasons about why I love ServiceNow.

1.     My team is great.

I connect with my account executive every day. They handle sales strategy while I balance out the account by overseeing our solutions strategy. They keep a roadmap on the changes customers experience while I meet with the customer, learn their pain points, and propose innovations to digitally transform their organization.

2.     I’m growing new skills.

I’m strengthening my knowledge of our DevOps product by doing online trainings because although I come from the CRM world, it’s always interesting to learn new topics that help in conversations with customers. I’m also developing my negotiation skills because who knows, maybe being an account executive is something I will want to do in the future.

3.     We have a strong company culture.

Winning as a team is one of our core values at ServiceNow and that’s what makes the difference. When I was working at a big consultancy group, the team was so big that I didn’t really get to feel like my actions were instrumental. I spent so much time at customer sites that I had no feeling of company culture. Working here at ServiceNow, I’ve watched our company culture strengthen over my time here. In France, the sales team makes sure to have some after work fun. We have plenty of options like running in the park near the office, playing in table tennis tournaments, and getting to know each other through karaoke, and bowling.

My experience here is great because we believe strongly in the value that customer success is our success. I enjoy helping the customer better use the product to help drive innovation and I’m happy to have lots of opportunities to do that here. Join a team like mine. 

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