ServiceNow leaders on 2020’s most significant trends of the years


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Reflect on 2020 and hear from ServiceNow leaders as they discuss some of the most significant trends of the year – from cybersecurity to customer and employee experiences – when the global health crisis is creating new realities for all of us. Take a fresh look at the trends shaping what’s next in the workplace.

Industry Trends in Vulnerability Response with Dr. Larry Ponemon

Today’s cybercriminals are tenacious, well‑funded, and smart. And as the severity of cyberattacks increases, enterprise organizations find that they are not adequately equipped to prevent criminals from exploiting attack vectors—resources are simply spread too thinly.

Without having the ability to prioritize vulnerabilities, automate processes end to end, and deploy patches in a timely manner, your organization may be at risk—all likely due to patchable issues. Gain valuable insights into the cost‑effective steps you can take right now to expand your visibility and take a more proactive approach to security.

 Join the Ponemon Institute and ServiceNow for insights on:

  • Trends in the threat landscape, along with current gaps in how patch management is handled today, and industry maturity in solution deployment

  • Best practices to follow to help prevent the next breach from affecting your organization

The webinar is hosted by:

  • Dr. Larry Ponemon, Ponemon Institute

  • Jonathan Walker, Lead Vulnerability Response Architect, ServiceNow

Three customer service megatrends in 2020

Forrester predicts the adoption of AI and automation will increase in customer service and unlock more efficient operations and new revenue streams—all while offering better customer experiences as well. Does this include your organization?

Hear from our guest Kate Leggett, Vice President and Principal Analyst at Forrester, as she shares three customer service megatrends for 2020; something all customer service leaders should hear. Key takeaways include:

  • How automation and AI now serve as the customer service foundation

  • Why your organization must produce superagents—supported by AI

  • Steps to rethinking and improving your customer service culture

Featuring Kate Leggett, VP, Principal Analyst, Forrester.

The state of the employee service experience research - Making work life better at every stage of the employee journey

New research from an exclusive ServiceNow® survey revealed that while most employees were enthusiastic about their new roles and had a positive first few weeks, only 63% of the respondents continued to be enthusiastic about their current positions and companies today—that’s an astounding 22% drop. 

Why is that? According to the study, both big and small moments in between matter a great deal to employees. Many complained that only:

  • 54% of employers allowed smartphone access to HR employee tools

  • 33% of employers made it easy to complete paperwork on their mobile device before the employee’s first day

  • 51% of employers made it easy to access a new hire portal and receive their equipment on their first day

Hear from ServiceNow leaders Pat Wadors, chief talent officer, and Chris Bedi, chief information officer, as they review trends from the report and share strategies to improve the employee experience.

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

 

Topics

  • 4 Black and Latinx leaders in the ServiceNow Strive leadership development program
    Life at Now
    Developing Black and Latinx leaders at ServiceNow
    ServiceNow is developing Black and Latinx leaders as part of its diversity, inclusion, and belonging strategy to build greater equity in career advancement.
  • Gen Z and the future of work: ServiceNow co-ops share about their experience.
    Culture
    3 Gen Z expectations for the future of work
    Based on conversations with students in the ServiceNow early-in-career co-op program, here are three key Gen Z expectations influencing the future of work.
  • Hybrid work: A businessman sits in his home conversing with fellow employees through his computer screen.
    Employee Experience
    New Microsoft Cloud PC integration optimizes hybrid work
    As we embrace the new reality of hybrid work, making desktops accessible from anywhere will be critical. Learn how ServiceNow and Microsoft can help.

Trends & Research

  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    Research
    Yes, agility is still critical to business success, says IDC
  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
  • Demand for digital services is up. Government can seize the opportunity.
    Digital Transformation
    How government can meet the rising demand for digital services

Year