Week 1: Pandemic heroics
In Pablo Stern’s IT Workflows keynote, our SVP of IT workflow products showed how the right digital tools can help companies meet huge challenges.. When the COVID-19 crisis hit, Stern said, “We had to take 10,000 employees remote almost overnight. IT was really the hero of that transformation.”
In the Customer Workflows keynote, customer workflows SVP Farrell Hope described our collaboration with the state of Tennessee. ServiceNow helped take citizens’ food assistance applications digital—achieving a 10x improvement in processing times. And when the state imposed shelter-in-place restrictions in March, Tennessee officials used these new capabilities to handle a surge of unemployment applications in record time.
Check out the full recap of week 1 highlights.
Week 2: Operations and IT turnarounds
At first, Walmart employees viewed the Now Platform as “just another IT ticketing tool,” explained Lisa Baremore, ServiceNow product owner at the retail giant. In less than two years, Walmart completed a Now-powered IT turnaround. Today, the IT system that spit out 5,000 tickets per month in 2018 has achieved the magic number: 0.
At global telecom giant Swiss Re, VP of product management Mark Hull explained how ServiceNow paved the way for a similar kind of turnaround in operations. A journey that began in 2008 has come full circle: ServiceNow helps Swiss Re manage a $1 billion-plus operations budget across IT, finance, sourcing, legal, HR, and more.
Check out the full recap of Week 2 highlights.