Welcome to week 4 of Knowledge 2020!


Welcome to week 4 of Knowledge 2020

We can all succeed as individuals, but where would we be without each other? That's why our week four theme is “Get connected.” Over the next week our discussions will focus on connection and community. 

ServiceNow takes pride in helping customers achieve their goals. In this week's Customer Success keynote, we’ll dive into the top asks from our customers, and unveil a host of tools and resources to help you succeed–fast. Our VP of Customer Success, Helen Kottenstette, will present these resources and introduce customers with key insights to share about the Now Platform. And don’t forget to sign in or register so you don’t miss a thing.

ServiceNow partners are crucial to how we do business and connect with the world. This week we’ll highlight some of our partners and show how they help their customers succeed on a global scale.
 


This week we’ll also launch the Customer Success channel, where you can search for prescriptive content and tools to help your organization achieve its goals with the Now Platform. Featured content includes the Genius Lounge, Success Consultations, meetups, and much more. It’s on-demand and available whenever you need it.

To showcase our amazing and talented community, we launched our digital photo mosaic last week. Click here to upload a photo into the digital mosaic, and add yourself to the faces that are making the world of work, work better.

Here’s just some of the great programming to check out this week. Take a look at our selections below.

Featured speaker

ServiceNow takes pride in helping our customers achieve their goals. This week, our Customer Success keynote is exploring the top asks from our customers, and unveiling a host of tools and resources to help you succeed. Join us as Helen Kottenstette, VP of Customer Success at ServiceNow, presents these resources and explains how our customers are utilizing them. Check out the keynote here.
 

virtual thought leadership session

Featured Session

ServiceNow: Are you keeping up with your industry peers?
ServiceNow Senior Business Value Consultant, Anandjet Singh, asks: How does your digital transformation compare to other companies like you? We show you the capabilities we have by mining our own data to determine if you are staying ahead of your peers. Be sure to check out this session here.

Customer Sessions

Chick-fil-A : How to provide excellent employee service and unlock thousands of productivity hours
Make everyday tasks easier for your employees and you’ll make their lives better. Learn how to keep them satisfied at work with a fast but consistent HR service. Be sure not to miss it!

Event and Alert Management automation with Walmart
Tune in to learn how Walmart automated the intake process for event and alert management, while successfully reducing incidents created from events. Check out the session here.

Don’t stop believin’ – Wellstar’s  journey to provide world-class employee experiences
Hear how healthcare giant WellStar, embarked on a pivotal journey with the Now Platform. From business support to clinical operations, discover how you can create self-service through knowledge, automation, AI and service catalogs. Don’t stop believin’ that you can find the session here.
 

Knowledge 2020 customer sessions


That’s not all! If you’re in the mood for some fun in between sessions, we’ve got you covered. This week we’re offering DOGA or, Doggy Yoga, yes you read that right. Annie Appleby, DOGA instructor of seven years will walk attendees through this Dog Yoga exercise. She recommends attendees bring their furry friend, and get ready to bond with them in a new way! Which will be well needed exercise – especially after a brownie and cookie demonstration from Michael Recchuiti, the first American to partner with Valrhona to create customize blended chocolate. If you’re feeling a little fancy or in need of relaxation time, don’t miss Tea 101 which will cover the basics of tea and how to brew a perfect cup. Check out all the fun here!

Topics

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year