Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations. (Be sure to register or sign in to get access to everything below.)
Streamlined risk management at Unisys
Global solutions provider Unisys juggles more than 1,000 active projects with customers at any given time. Maintaining data security within each of those projects is a huge priority—and a complex workflow challenge. “We deliver secure digital solutions to the most demanding businesses around the globe,” explained Unisys senior director of GRC, Seshadri PS, in his session with Iceberg Network’s Andrew Vesay. “Security is the center of everything we do.”
Unisys’s GRC processes, however, were bogged down by manual tasks, such as making updates and changes in Excel files. Managers lacked a standardized, digital process for risk review. “There was no clear visibility between risk and compliance,” said PS.
Unisys worked with Iceberg to implement ServiceNow’s GRC platform, which solved multiple issues, from automating data intake to installing real-time risk monitoring. While ServiceNow technology enables that today, cultural change proved to be a critical success factor, said PS. The implementation team created webinars for customer project managers, built tutorials and FAQs, and coordinated internal launch communications.
Those strategies “allowed them to learn so they’re able to carry out projects themselves,” he said. “You can do all these technical things, but if you don’t have organizational change, implementation isn’t going to be strong.”
Watch the full session: Rapid security breach isolation with Unisys Stealth and ServiceNow SecOps