‘Operations Inc.’ yields big results at Swiss Re
Five years ago, Swiss Re launched an initiative called “Operations Inc.” Its aim was to “run group operations as a whole, like a business,” said Mark Hull, Swiss Re vice president of product management, who shared the company’s decade-long success journey with ServiceNow.
Back in 2009, Swiss Re started using ServiceNow as an IT ticketing solution. As Hull explained, that was just the beginning. “Ten years has passed,” said Hull. “We’re still using ServiceNow in IT, but also expansively in other divisions,” Those include enterprise service management, task fulfillment, procurement, and other functions.
ServiceNow helps Swiss Re budget planners, Hull explained, by streamlining new digital workflows that allow them to manage procurement orders that pass through multiple software applications, from purchase orders to vendor payments. “Although we had these cool systems in place,” Hull said, planners “had to go to three places to do the same work. What a waste of time.”
With challenges like that solved, ServiceNow now helps Swiss Re manage a $1 billion-plus operations budget across IT, finance, sourcing, legal, HR, and more.
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