Our first week of Knowledge kicked off with great content, brought straight to your screen. Here's a quick recap of what went down—and make sure you're registered or signed in to get direct access the keynotes and sessions mentioned below.
In the IT Workflows keynote, Pablo Stern, SVP of IT Workflow Products, explained how ServiceNow was able to meet a huge initial challenge. “We had to take 10,000 employees remote almost overnight,” he said. “IT was really the hero of that transformation.”
Looking forward, Stern explained the potential of recent advances in the Now Platform to bolster IT as a strategic force for the enterprise. Virtual agents powered by advanced natural language processing, improved self-service functionality, and increased integration with machine learning will help companies keep pace with the speed of digital innovation.
Stern invited Majhi Mohseni, director of IT operations at Delta, to share how the Now Platform’s IT automation helped them support 30,000 employees as they transitioned to remote work. Mohseni also touted new AI features that allowed Delta to predict operational issues before they became problems.