Torres recounted how the team at ServiceNow came together in just a matter of days in March 2020 to publish four emergency response apps designed to help organizations and communities navigate the pandemic. They include ServiceNow's Emergency Response Operations, Emergency Outreach, Emergency Self Report and Emergency Exposure Management.
Taken together, these apps create a unified workflow that connects people in various functions, increasing their collective ability to save lives.
“We’re digitizing every person’s activities using the platform. But automating the entire workflow towards a single common outcome, the safety of all of you, is what’s truly important,” he said.
New features enable fast workflow development
The Now Platform will include a new feature in the Paris release, Process Automation Designer, which helps build and manage cross-enterprise workflows in a single screen, and the new, drag-and-drop UI Builder, which enables users to create amazing user interface experiences. In addition, the Now Platform CI/CD, helps developers scale development and management deployments seamlessly.
Torres demonstrated the new features by presenting a COVID-19 use case. He used Process Automation Designer to define a workflow that was visible in a single screen. “You can see the various stages or lanes of this entire workflow from identify and outreach, to treat and assist,” he said. “Within each one of these lanes you can see various activities that pan personas, people, and applications.”
Chris Haas, senior manager of product management at ServiceNow, joined the demonstration to illustrate how to extend the benefits of a COVID-19 outreach application. He demonstrated building a new UI component with the VS.Code extension, and then used the Now Experience UI Builder to add an enterprise social map that identifies people affected by the pandemic, allowing the user to visualize the impact in a whole new way. Haas then demonstrated the use of ServiceNow CI/CD to selectively commit which code he wanted to push into production.