Look around your desk, and you probably see a variety of tools that make you more productive — an ergonomic chair, a mug of coffee or tea, a notepad, or a charger. As individuals, we put great thought into making our personal space productive, a habit that many organizations have yet to fully replicate in their digital workspaces.
ServiceNow launched its ITSM Professional package with a focus on giving IT service teams the tools and information they need to be successful, efficient, and productive.
In the past, service owners had to mine various sources of data to gather detailed information about their service portfolio. Sourcing information from many locations makes quantifying service value and performance difficult. For organizations that use multiple services, metrics, such as those that show customer satisfaction with specific services or estimated spend, become exponentially more complicated.
“Most companies use multiple tools to keep track of their performance data, and that is not scalable” said Archana Penukonda, senior product marketing manager at ServiceNow. “The data problem is not always dependent on technology. Combining technology and better processes can go a long way toward having end-to-end visibility.”
In our digitally transformed world, enterprises need to provide exceptional service at speed, innovate at scale, and be ever ready to pivot to new business challenges. They require an efficient and unified view of IT services to optimize and drive greater value to the business—regardless of who is providing the service. They need to have workspaces that offer a unified display of all relevant information. This eliminates lapses when digging for details and allows for more time to be spent making strategic decisions.
With those needs in mind, ServiceNow introduced purpose-built workplaces to help you report on the performance and value of services.