Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

For the 7th year in a row, ServiceNow is named a Leader in the Gartner Magic Quadrant for IT Service Management Tools


ServiceNow has been recognized as a Magic Quadrant Leader in ITSM Tools and has been placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant for ITSM Tools. We are humbled by


Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting. 

You may wonder whether, after being named a Magic Quadrant Leader for 7 consecutive years, if the thrill fades. To the contrary, our determination to innovate for our customers has never been greater. We believe, The Gartner accolade is a testament to our “hungry and humble” work ethic–hungry to do right by our customers and execute relentlessly to meet their needs, and humble in learning what’s working and what’s not, so we can make the right investments on behalf of our customers.  

A clear purpose 

When Fred Luddy launched ServiceNow in 2004, his basic premise was to “enable people to route work effectively through the enterprise.” That rings true today more than ever.  

Though 2020 brought enormous, unforeseen challenges, ServiceNow used them as motivation to deliver the workflows and applications our customers needed for emergency response and a safe return to the workplace. The company and those that make it run rose to the occasion.  

The platform of platforms 

These unusual times have clearly created a great need for digital experiences. Nine out of 10 CEOs worldwide want to support digital transformation, but only 4 in 10 say they’re prepared for it. ServiceNow is helping close that gap with the powerful and flexible Now Platform®.  

ServiceNow® ITSM, with its single, unified data model and built-in machine learning capabilities, integrates seamlessly with existing enterprise solutions to keep businesses functioning smoothly and deliver stellar digital experiences and increased productivity.  

For example, the ServiceNow Virtual Agent, available to employees 24-7, understands natural language, providing answers to employees quickly in the era of remote working.  

As machine learning is built into the ServiceNow platform, IT has the power to increase automation: Incoming incidents are automatically assigned, IT support staff get instant resolution recommendations, based on similar incidents resolved in the past, and any potential major incidents are intelligently identified and resolved before they negatively impact the business. To avoid frustrating UI slowdowns, our Agent Workspace enables IT support staff to concurrently resolve multiple issues rapidly while also receiving AI-assisted resolution recommendations right within the interface.  

Building future-proof ITSM 

I believe Gartner has recognized ServiceNow as a Leader not just because we listen to customer feedback but because we also anticipate their needs. We invested heavily to build a resilient IT Service Management solution to foster business growth.  

For instance, ServiceNow’s Walk-Up experience, built to enable swift face-to-face support, is now fitted with an extension that supports effective remote incident management. It enables contactless, depot-style walk-up centers through scheduled pick-ups and adaptive work assignment rules.  

With an increasingly remote workforce, IT staff must meet employees on the channels they are on – Slack, Microsoft Teams, or others. ServiceNow also integrates with Amazon Connect to provide that seamless voice and chat capabilities so employees can get back to work with minimal downtime. ServiceNow self-service has been able to deflect up to 80% of incidents or requests, allowing the IT staff to focus on more strategic issues.  

Boosting growth but containing costs 

IT and business leaders know that now is the time to raise productivity, reduce expenditures, and prepare for a more resilient future. Independent research shows that organizations that switched to ServiceNow saved a total of $8.9 million because of improved IT and employee productivity. A reduction in overall IT maintenance and development costs saved another $6 million.  

Behind every great experience…is a great workflow. We are always grateful to our customers, and in service of their business goals. We are confident. This latest recognition from Gartner is a validation of our strategy, execution, and innovation for our customers.  

There are plenty of resources and customer success stories on our website. Please reach out with any questions you may have. 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

Featured

  • Today, we’re pleased to announce enhancements to our Safe Workplace suite, including a new Health and Safety Testing app.
    Business Impact
    ServiceNow adds Health and Safety Testing app to Safe Workplace suite 
    10-15-2020 Today, we’re pleased to announce enhancements to our Safe Workplace suite, including a new Health and Safety Testing app.
  • Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows.
    Business Impact
     IT just got smarter
    10-15-2020 Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows.
  • ServiceNow has DevOps integrations with continuous Improvement (CI)  toolsets Azure, GitHub, Jenkins and Gitlab
    Business Impact
    ServiceNow Announces New DevOps Integrations to Speed Up Application Delivery 
    10-14-2020 As the world shifts to remote work, developers are continually adopting modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.
  • ServiceNow is the official workflow partner of the NBA
    Digital Transformation
    ServiceNow helps the NBA and WNBA get back in the game
    10-12-2020 The NBA and WNBA used ServiceNow's employee experience product, Employee Workflows, to manage manual processes associated with returning players.

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year