ServiceNow named a Leader in the IT Risk Management Magic Quadrant


Gartner 2020 Magic Quadrant for IT Risk Management

It’s an honor to be recognized as a Leader in the Gartner 2020 Magic Quadrant for IT Risk Management (ITRM)! The comments from our customers are an extra tribute. According to the report:

Per our understanding, the fact that we could exceed our customers’ expectations with our integrated risk portfolio and the Now Platform means we met our goal–now we must aim higher.

Unlike the Magic Quadrant for Integrated Risk Management Solutions published in July 2019, where we were also recognized as a Leader, this report zeroes in on the needs of IT Risk and Compliance managers, CISOs, and CIOs.

The governance, risk, and compliance industry is transforming as companies embrace the cloud and rethink tools, processes, and functional silos. Creaky and clunky solutions that never worked well are being replaced with modern, integrated platforms.

As the modern, cloud-based platform for risk management, ServiceNow connects security, IT and the business with an integrated risk framework. With ServiceNow, you have flexible workflows to transform manual, siloed, and unfamiliar processes into a user-friendly, unified program built on a single platform. With risk monitoring and controls integrated throughout our platform for IT, we help optimize productivity, cost, and resilience. You leverage the data and tools you already have and use a common data model to easily bring in the data you need from other sources.

Why is IT risk management so important right now? Because it matters to the board and executive team who are charting the organization’s course through turbulent waters.

The winners in our current environment are will be the most adaptable businesses, not necessarily the biggest or most technologically advanced ones.   To me, being adaptable means being agile and resilient.

Changes are inevitable as we navigate through the return to work process and beyond. New vendors may be necessary, as well as new IT processes and security measures. There are new risks inherent in the new normal of how and where we work.  With the imperatives to reduce cost and lighten stress for the workforce, it’s even more important to seamlessly embed risk management and compliance activities into your digital business processes and the familiar user experiences of your employees.

By doing so, ServiceNow can help you:

  • Be more agile in your decision-making
  • Increase productivity
  • Gain real-time visibility into risk so you can better prepare for the inevitability of change
  • Effectively communicate across the enterprise at all levels.

See for yourself. This report is an invaluable tool for those seeking an unbiased, third‑party evaluation of vendors as resilience, risk management, and agility become essential for business.

Read Gartner’s Magic Quadrant report here.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 

Topics

  • Two women conversing with each other across a desk.
    Digital Workflows
    Governments need a Total Experience model for service delivery
    A gap often exists between government interactions – both citizens and employees – and stakeholders’ expectations. A strategic Total Experience (TX) approach can help governments bridge this gap.
  • Sandeep M., Giu V., and Shibani S., experience creators at ServiceNow
    Careers
    It’s the experience that matters
    Behind every great experience is a great workflow. Learn what is behind a great experience from ServiceNow's User Experience Team.
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    IT Management
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
    It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools.

Trends & Research

  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
    Customer Experience
    ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center
  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
  • Two teenage boys look at a laptop computer. Maturity matters a lot in operational risk management.
    Cybersecurity and risk
    Are you managing operational risk with a teenage brain?

Year