ServiceNow named a Leader in the IT Risk Management Magic Quadrant


Gartner 2020 Magic Quadrant for IT Risk Management

It’s an honor to be recognized as a Leader in the Gartner 2020 Magic Quadrant for IT Risk Management (ITRM)! The comments from our customers are an extra tribute. According to the report:

Per our understanding, the fact that we could exceed our customers’ expectations with our integrated risk portfolio and the Now Platform means we met our goal–now we must aim higher.

Unlike the Magic Quadrant for Integrated Risk Management Solutions published in July 2019, where we were also recognized as a Leader, this report zeroes in on the needs of IT Risk and Compliance managers, CISOs, and CIOs.

The governance, risk, and compliance industry is transforming as companies embrace the cloud and rethink tools, processes, and functional silos. Creaky and clunky solutions that never worked well are being replaced with modern, integrated platforms.

As the modern, cloud-based platform for risk management, ServiceNow connects security, IT and the business with an integrated risk framework. With ServiceNow, you have flexible workflows to transform manual, siloed, and unfamiliar processes into a user-friendly, unified program built on a single platform. With risk monitoring and controls integrated throughout our platform for IT, we help optimize productivity, cost, and resilience. You leverage the data and tools you already have and use a common data model to easily bring in the data you need from other sources.

Why is IT risk management so important right now? Because it matters to the board and executive team who are charting the organization’s course through turbulent waters.

The winners in our current environment are will be the most adaptable businesses, not necessarily the biggest or most technologically advanced ones.   To me, being adaptable means being agile and resilient.

Changes are inevitable as we navigate through the return to work process and beyond. New vendors may be necessary, as well as new IT processes and security measures. There are new risks inherent in the new normal of how and where we work.  With the imperatives to reduce cost and lighten stress for the workforce, it’s even more important to seamlessly embed risk management and compliance activities into your digital business processes and the familiar user experiences of your employees.

By doing so, ServiceNow can help you:

  • Be more agile in your decision-making
  • Increase productivity
  • Gain real-time visibility into risk so you can better prepare for the inevitability of change
  • Effectively communicate across the enterprise at all levels.

See for yourself. This report is an invaluable tool for those seeking an unbiased, third‑party evaluation of vendors as resilience, risk management, and agility become essential for business.

Read Gartner’s Magic Quadrant report here.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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