Introducing a new IT Experience Podcast Series: Timely topics for these trying times


Man with laptop and headphones

Here’s some surprising news: Podcast listenership is actually on the rise (42% more in the US and 53% more in Europe) even with the drastic slash in hours spent commuting to and from work. To feed all those hungry ears, we’ve kicked off a new series around IT Experiences, especially as they pertain to rapidly developing needs and changes in the new world or work.

Says Usman Sindhu, podcast producer and host, “The global reality of 2020 is forcing IT departments to totally rethink how they operate, the technology they use, and how they are led. These quick podcasts feature super change agents and other IT rock stars revealing their inside thoughts and strategies. Real time.”

Binge the first four podcasts in only an hour.

IT Experience: Episode 1: IT leaders' role in the post-COVID-19 world
Tune in to hear from Deloitte's Khalid Kark, Managing Director at Deloitte CIO Program, about the IT leaders' role in the post-COVID-19 world. In this episode, we'll also discuss findings from the Deloitte's 2020 Global Technology Leadership Study.

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IT Experience: Episode 2: AIOps on Steroids
Thangavel Viswam (TV), Director of IT Operations at ServiceNow IT, discusses leveraging the vast amount of data, combined with AIOps to achieve business outcomes.

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IT Experience Podcast Episode 3: Role of modern architectures in shaping DevOps and IT
We discuss with Alexander Ljungström, Strategic Advisor at Einar & Partner, about the role of modern architectures in shaping DevOps and IT. You’ll hear about the role of CMDB in balancing DevOps and centralized IT processes. 

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IT Experience Podcast Episode 4: Aligning IT and business to deliver digital outcomes
David Stefferud, Execution & Innovation Manager, ServiceNow Practice at Accenture, discusses laying the right foundation for the digital transformation. You’ll hear about the importance of CMDB and CSDM to get the quality data for your transformation projects.

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Topics

  • Stoffel, a senior renewals account manager at ServiceNow Canada, shares what it's like to work at ServiceNow.
    Life at Now
    Meet Stoffel: Building trust and a meaningful career at ServiceNow
    Learn what it’s like to work at ServiceNow from Stoffel, a senior renewals account manager for digital go-to-market strategy based in Montreal.
  • Ensuring a safe return to school
    Customer Stories
    Ensuring a safe return to school
    Learn how technology helped a Toronto school district ensure a safe return to school while building confidence in the community around health and safety.
  •  Your ITSM should incorporate human-centered design.
    Digital Workflows
    How human-centered design yields better ITSM experiences
    Today’s employees and customers expect modern, frictionless ITSM experiences that incorporate digital workflows. Learn how a human-centered approach helps.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year