Vijay Narayanan Named ServiceNow’s First Chief AI Officer


ServiceNow has tapped Artificial Intelligence (AI) veteran Vijay Narayanan to serve as the company’s Chief AI Officer.  In this newly created position, Vijay will lead ServiceNow’s Advanced Technology Group, where he will oversee all of the company’s AI efforts. He will report directly to CJ Desai, ServiceNow’s Chief Product Officer, and be based in ServiceNow’s Santa Clara headquarters. 

This move reflects ServiceNow’s increasing commitment to accelerating AI innovation throughout our entire portfolio.  

Vijay’s arrival follows ServiceNow’s most ambitious AI announcement to date, the Now Platform® Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities to help customers make more informed business decisions via insights and recommendations. Now Intelligence was developed organically and through recent acquisitions: Appsee, Attivio, Parlo, SkyGiraffe, FriendlyData, Qlue, DxContinuum. (ServiceNow also acquired AI innovators Loom Systems and Passage AI in early 2020 

“Our priority is to apply an ‘AI first’ mindset to our Now Platform and product development efforts," said Desai. “Great experiences are driven by great workflows, and great workflows are powered by ‘AI first’ platform and products. I am incredibly excited that Vijay has joined ServiceNow at this important juncture in our journey.” 

“I believe that the enduring legacy of recent advances in data, systems and AI will be in transforming our professional and personal life experiences through automation and intelligent decisions,” Vijay noted. “I am excited by the opportunity for ServiceNow to be the next-generation enterprise platform that transforms the work of hundreds of millions people across the world, and I feel  privileged to be part of the team accelerating this transformation.” 

Vijay joins ServiceNow from Pinterest, where he served as Head of Content and Discovery Engineering. Prior to that, he was the Head of Algorithms and Data Science Solutions at Microsoft. Vijay holds a B. Tech. in Electrical Engineering from IIT, Madras, and a Ph.D. in Astronomy from The Ohio State University. 

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or

Topics

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year