Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

What does Gen Z want at work?


For many employers, Gen Z is a bit of mystery.

There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company.

Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day. And most of them want their tech experience at work to be as simple as it is at home.

Unfortunately, for many, there’s still a gap in the solutions they’d like to see and what they’ve actually experienced.

Beyond the desire for technology to make work easier, this mobile-savvy generation also appreciates flexibility in their office hours, even more than other perks like snacks. At the same time, they still crave the basics, like in-person interactions with their managers and regular feedback, so question your assumptions about these young employees.

This generation is certainly feeling misunderstood. While Millennial, Gen X and Boomer coworkers think Gen Z can help them with their digital and social media skills, the youngest generation feels they can contribute to helping improve other skills, like open-mindedness and creative problem solving.

Gen Z is still young but will soon make up a huge portion of the workforce – and Canadian offices need to get ready to meet their expectations.

 

Check out our key Canadian findings to get a better sense of Gen Z at work.

Topics

Featured

  • Life at Now
    ServiceNow welcomes former Gartner analyst Melanie Lougee
    04-02-2020 ServiceNow welcomes former Gartner analyst, Melanie Lougee, to drive strategy for our Employee Workflow business unit and unify employee experiences
  • Three ways to create inspirational customer experiences
    04-02-2020 Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
  • Welcome to the Workflow Quarterly Innovation Issue
    04-01-2020 Our spring edition of our quarterly research journal looks at how CIOs can harness talent and technology to foster innovation that drives business results
  • COVID-19
    Nearly 1,000 organizations worldwide implement ServiceNow’s free emergency response apps
    03-25-2020 With help from our partners, ServiceNow is helping organizations manage through the COVID-19 pandemic

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year