Lara’s a former college basketball player, a four-year starter. Talk about a will to win! Mom. Ally. Mentor. Having spent nearly three years as our Chief Strategy Officer, she understands what our customers need to scale their businesses. Her new customer and partner organization–which will include customer outcomes, customer experience, alliances and channel ecosystem, and our training and certification organization will provide our partners and customers with the guidance, tools, processes, and capabilities to drive successful digital transformation strategies.
What you might not know is that we’re already close business partners. Over the past several years, we’ve co-architected ServiceNow’s go-to-market strategy to $10B in revenue. Now, we and our teams will continue to work together to drive a rich cycle of value for customers. And, we’ll lean into shared success across our entire experience.
In practice, that’s how we’ll extend the partnership we already have, and deliver the market-leading solutions, strategic value, productivity improvements, and employee and customer engagement that you’ve come to know and expect. Technically speaking, that’s our Now Value methodology – an end-to-end approach to set the vision for your digital transformation along with putting the vision into practice to achieve outcomes that matter most to you.
We could say a lot more about how we’ll serve you. But we need to get to work!
So, we’ll end with a shout-out to David Schneider. You may have read that he’s retiring. David has been one of ServiceNow’s most customer-obsessed and partner-friendly leaders over the past nine-plus years. David’s leadership philosophy is to always put people first. He challenged his team to evolve and adapt at each phase of growth. By investing in relationships that focused on business outcomes with employees, customers, and partners, he created a highly strategic team that consistently delivered. He has also been a trusted advisor to us. As David begins a new personal chapter in his life, we’ll certainly miss him, as we know many of you will, too.
Our teams are rising to the opportunities before us. They have never been more engaged or more focused on serving the enormous needs of our customers and the incredible opportunities with our partners.
As a company, we’re confident that we have the right leadership team in place to support you, and to make fast progress on our journey to becoming the defining enterprise software company of the 21st century.
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