ServiceNow’s Safe Workplace apps can automate many processes that would otherwise be manual and cumbersome:
- Employee Readiness Surveys allow us to gauge each employee’s readiness to return to the workplace, which in turn informs our plan
- Employee Health Screening allows employees to screen their health at home and self-certify they have completed the screening and are symptom-free
- Workplace PPE Inventory Management allows us to manage our PPE and other sanitizing inventory locally, regionally, and globally
- Workplace Safety Management allows us to manage social distancing parameters at the workspace level and ensure that proper workspace cleaning protocols are met
The Safe Workplace Dashboard pulls together data from these apps to help companies understand their readiness to reopen sites, and displays it in one place. We estimate using these apps can help companies deliver $1M of labor productivity for every 10,000 employees. We also continue to use our COVID-19 Customer Care apps, including:
- Emergency Self-Report, which lets an employee report their exposure to or confirmation of COVID-19 to a dedicated HR team for contact tracing
- Emergency Exposure Management, which aids our HR team in contact tracing
Whatever technology you employ for your return to workplace efforts, automating manual and repetitive activities will help you achieve compliance, mitigate the ongoing risk of COVID-19, and ensure you are caring for your employees.
Our journey has only begun
As a born-in-the cloud software company, our employees are fully equipped to work digitally – whether that’s in the office, at home, with customers, or elsewhere. With the onset of COVID-19, we were able to send 100% of our employees to work from the safety of their homes. Work has continued seamlessly; we have cloud-commuted quite well.
What does that mean for our ServiceNow workplaces going forward?
Historically, ServiceNow’s workplaces played a central role in our daily work. About 80% of our employees were assigned a dedicated workspace within one of our 80 workplaces across the globe. In the 12 months leading up to COVID-19, however, the number of employees working outside of a ServiceNow workplace one or more days a week was trending up. Many of my peers had shared similar trends at their companies. A change was already afoot.
As our return to workplace plan unfolds in the coming months, I expect to see structural changes in the role the workplace plays, not just at ServiceNow but across many enterprises. I believe we are on the cusp of the ‘distributed workplace’ where employees own the choice of where they work best, driving work location flexibility to new heights. Key to the ‘distributed workplace’? Digital workflows.