More information about ServiceNow’s customer care plan, including accessing the community apps, can be found on our Crisis Response page.
As a global company, ServiceNow has critical business functions, including technical support and cloud operations, distributed in regions around the world. This model will help ensure consistent, world-class customer support and service levels for its customers.
The company is committed to maintaining virtually 100% uptime for ServiceNow instances to ensure that customers have all of the capabilities available to them to continue their operations. ServiceNow maintains an Advanced High Availability Architecture with the ability to run a customer's production application from a pair of data centers located in geographically different regions.
ServiceNow's business continuity plan covers the ability for our cloud operations and technical support teams to work remotely in a safe and secure manner, so they can continue to serve our customers. All remote access happens using secure connections and multifactor authentication.
ServiceNow’s Knowledge 2020 customer event goes digital
To protect the health and safety of our customers, partners, and extended community, ServiceNow’s Knowledge 2020 event will become a digital community experience. This digital event, which starts on May 5, replaces the in-person event originally scheduled May 3-7 in Orlando, FL.
The Knowledge 2020 digital experience will showcase all the ways to unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences and unlock productivity for businesses.
Protecting our employees
ServiceNow has taken action to maximize the well-being and safety of our 10,000-plus global employees, office staff and communities. These efforts include:
· Asking all employees globally to work from home, effective March 11th, in an effort to encourage social distancing;
· Continuing to compensate all full-time and part-time workers, contractors and support staff during this work-from-home period; and
· Requiring that employees avoid business travel unless it’s deemed business critical, and is within their own country.
Across ServiceNow’s global community, we recognize that healthcare workers on the frontlines of COVID-19 are in need of support. These workers need supplies, such as masks, protection suits, goggles, and medical testing equipment, as well as basic necessities, such as food, lodging, training and support. ServiceNow is making donations to the International Medical Corps and the CDC Foundation totaling $100,000 to support these efforts.
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