ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool, to enhance COVID-19 contact tracing.
The integration will use the Wi-Fi-enabled proximity reporting application to help organizations manage the return of employees to the workplace, as well as closely monitor workspaces, to maintain proper physical distancing. We’ve also added new capabilities to the ServiceNow Safe Workplace suite to make business travel safer and more manageable.
How the integration works
The integration with Cisco DNA Spaces will allow joint customers of ServiceNow and Cisco to seamlessly import location-based data into the ServiceNow Contact Tracing app and identify potential interactions with an affected employee. Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace. This is based on employees’ Wi-Fi network connections to laptops or mobile devices, so case managers can take immediate and informed actions. The new integrated solution will help to reduce workplace transmission of infectious diseases, like COVID-19, by identifying on-site employees who might have been in contact with an affected employee.
“We are committed to innovating and expanding the ServiceNow Safe Workplace suite to help businesses manage the new and complex workflows required to help keep employees healthy and workplaces safe,” said Blake McConnell, senior vice president of Employee Workflow Products at ServiceNow. “Through the power of the Now Platform, we are helping our customers navigate this uncharted territory and solve the unique challenges that arise as a result of the pandemic, so that companies and employees can feel confident and safe about returning to the workplace.”
“We’re thrilled to partner with ServiceNow to help our customers prioritize the health and safety of their workers,” said Rajesh Reddy, Head of Product, Cisco DNA Spaces. “By integrating Cisco DNA Spaces, the industry’s leading indoor cloud location platform, with the power of the ServiceNow platform, customers can more easily deploy and manage end-to-end return to workplace solutions. Our customers can confidently introduce return to work policies knowing they have a solution to react quickly to an incident, while also protecting the privacy of employees.”