That initial response set the stage for CCEP’s return to work. The company landed on ServiceNow’s Workplace Safety Management app, part of ServiceNow’s Safe Workplace suite, and launched it in less than three weeks. Using the app, employees reserve workspaces, managers track office capacity, facilities automate cleaning shifts, and leaders have the visibility needed to oversee the entire operation.
“It's a total solution for everyone: employees, managers, facilities, and leaders,” Orie explained. “In this new normal, employees have to book everything before use––conference rooms, fitness equipment, etc. The app's simplicity removes the frustrations and uncertainty around this.”
Within two months of launch, nearly 6,000 CCEP office employees across six countries and a dozen worksites have used the ServiceNow app to safely reserve more than 40,000 in-office workspaces.
“The ServiceNow app was very well received,” Orie added. People were positively surprised about the speed and ease of use. We moved from paper and Excel-based processes to an easy-to-use digital solution, where we also integrated processes in the backend, for instance with facilities. In all of my years working in the HR space, I’ve never had such a positive, spontaneous response to an application before. There is also a ‘cool factor.’ People love that we are a leader in the digital HR world, and that in record time we provided them with a simple and elegant solution.”
“As everyone is experiencing, the COVID crisis is different in every country. It’s different in every site,” Orie said. “You need something that is very flexible.”
As the pandemic evolves and changes every day, ServiceNow continues to provide that flexibility. And while it’s no easy job to return to work, CCEP’s partnership with ServiceNow enables the company to feel confident it was the right choice for its employees. Orie and his Coca-Cola team are now looking to implement solutions for the rest of the year and 2021.
Orie’s advice for HR and facilities leaders planning their return to the workplace: “Go fast and don’t boil the ocean. Change management is a significant part of return to work, and technology is just one of the enablers.”
He said it’s important to invest in communications, training and instruction, and he emphasized the importance of senior leadership support.