Building a more seamless onboarding experience


  • Onboarding frequently offers a disjointed, slow and frustrating experience for new employees.
  • Automating the experience can help onboarding stakeholders to streamline the process.
  • From onboarding on day one to everyday tasks, employees can work faster – and focus on work they enjoy.

Settling into any new job can be exhausting, and in the environment we suddenly find ourselves living in, onboarding remotely can seem more daunting than ever. New remote faces, new computer, new… everything. On top of that, there are forms to fill in and return to multiple onboarding stakeholders, passwords to create, HR policies to read.

In the midst of a new working environment, the process of getting up to speed on the admin front — waiting for tech set-up to be completed and multiple layers of access to be granted — can leave new arrivals feeling a little spent by the end of the first week. 

Fortunately, automation technology is giving enterprises the opportunity to break down siloed onboarding processes and build new, more efficient connections right across the business. 

IT can drive the onboarding journey, streamlining processes relating to security access, firewall set-up, passports, employment history and more, so new employees can get to work sooner, and the business can deliver an outstanding onboarding experience with less effort.

 

Streamlining the onboarding journey
With ServiceNow, IT can easily configure digital workflows that manage employee lifecycle events across multiple departments. This allows much of the onboarding process to be streamlined and automated. Other service requests can be handled in a similar way, whether they relate to the day-to-day employee experience in the office, on the go or away from work.

 

Automated onboarding boosts productivity
Automating the process of onboarding and other transitions can improve enterprisewide productivity. From day one, employees experience a fast, consumerstyle service that makes them feel ‘at home’ at work. 

Employees will be able to get started in their new role quickly, and receive the ongoing support they need, whenever they need it. On top of that, IT and HR, plus other related business operations including facilities and finance, can save time that can be devoted to higher-value tasks and projects.

From onboarding to beyond, automation enables your enterprise to:

  • Simplify employee access to services
  • Gain complete end-to-end visibility of business processes
  • Optimise employee service delivery, with a clear view of all requests

ServiceNow® can also provide you with the analytics to measure and track ROI – providing data-driven insights to identify the areas where automation stands to deliver the greatest benefits to your business.

 

Workflows can be orchestrated across departments 
When enterprises set out to automate processes such as onboarding, they’re often left dealing with disparate tools and a lack of coordination between teams. 

By taking an enterprise-wide approach to automation, businesses can enable the more efficient management of day-to-day operations for the onboarding journey and beyond. 

Repetitive tasks can be powered by digital workflows, not people, and be easily configured to cut out the aspects of work that drain time and energy across the business. Ultimately, employees are freed up to focus on more interesting, high-value work, which boosts productivity and innovation for the business. 

Visit our automation page to learn more about how the right technology can help to transform the employee experience – at every stage of the journey.

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Introducing the Now Platform Rome release
    Now Platform
    Welcome to the Now Platform Rome release!
    The Now Platform Rome release includes hundreds of new features that accelerate innovation and help organizations create agile hybrid work environments.
  • Healthcare employee experience: 3 healthcare workers look at a tablet screen.
    Healthcare
    How healthcare company Roche innovated the employee experience
    Learn how healthcare company Roche found more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.
  • Hybrid work employee experience: A young woman works on a laptop at home.
    Employee Experience
    Delivering connected and engaging employee experiences for hybrid work
    The new Employee Workflows capabilities in the Now Platform Rome release are purpose-built employee experiences for hybrid work.

Trends & Research

  • Gartner Magic Quadrant IT service management tool tile.
    IT Management
    ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    IT Management
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
    Customer Experience
    ServiceNow a Leader in Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Year