What's it like? Black employees at ServiceNow


“No matter what your title is, when you walk out of your home, it doesn't matter.” Darice is a Senior Director at ServiceNow and as a leader, especially

“I am the 1%, but I'm not the 1% that you might be thinking. I am part of the 1% of the Black professionals in tech.” Pascale, the daughter of Haitian immigrants, had a history of hiding, masking, and code switching throughout her career. At ServiceNow, she feels like she can be who she is and because of her sense of peace after having many uncomfortable conversations with colleagues and leaders, she’s able to flourish in her career. 

Reggie, whose mother is Haitian, served in the U.S. military and for a time during his service, was regularly subjected to a higher officer consistently telling racist jokes in his presence. One day, as colleagues stood with him, he started to crack jokes himself and it turned out, “I was funnier than the officer” and the jokes stopped. Reggie is well-traveled and thrives on being in groups where people are different, everyone is heard and respected and collectively want to innovate and push to make things better.

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Cathy, who served ten and a half years with the U.S. Navy, used her role as a leader in the military to make sure everyone was heard, and she was making the best decisions for the sailors. After leaving the military, she got her degree in Database Administration, started with ServiceNow eight years ago, and is co-chair for the Black at Now Belonging Group. Just like how she treated her sailors, for members of Black at Now, her heart is in Diversity, Inclusion and Belonging (DIBs) and shows it by making sure employees have a voice because it impacts how people show up at work. Cathy says, “and if employees feel that our leadership is showing allyship and that empathy, it makes all of the difference when you know you have that voice to be heard.”

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Pascale, Reggie, and Cathy are each courageous people and it takes courageous work in the corporate environment to make sure everyone feels like they belong, where people can personally and professionally develop and live their best lives. 

Watch the video to hear more of the story and what it’s like in tech for leaders.   


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