Chris Kim, who manages social media, also noticed the effects of the intuitive onboarding process when he joined. Remembering onboarding at previous jobs—basically, a lot of disorganized emails—Chris marveled at the app’s simplicity. “It was a great user experience,” he says. “It gives you a lot of confidence you’re on track and not missing anything you should be doing.”
As a social media expert, Chris is innately familiar with what ServiceNow communicates about its platform and the type of company culture it can promote. In fact, hearing about ServiceNow’s HR onboarding use case—which orchestrates workflows from Legal, IT, HR, Security, and Facilities into a single application—resonated with him as a perfect example of making work, work better for people.
Going through onboarding “reinforced the power of our own solutions and culture,” he says. The app experience also affirmed that he had come to the right place.
John Konczal, who works remotely from Atlanta, was, like Chris, inspired to see his company’s “software live in action.”
John is a remote pro at this point. Since graduating from business school, he has been working remotely for a few Fortune 500 companies. When starting a new job, his basic (and quite reasonable) expectation is that he receives the equipment and information he needs to start working right away.
“When you’re a remote employee, your only connection to the business is your laptop,” he says. “The laptop arrived on time. It came with clear instructions. I was ready to go on day one. For me, it was a great start.”
Catherine Braude, who works remotely from outside Chicago for Customer Outcomes Operations Enablement, was also impressed by the onboarding process, which she describes as a one-stop shop.
The only question she couldn’t answer on her own using the app concerned her I-9 verification. The app, which features a section containing your important contacts, photos included, directed her to the appropriate resource to help. She says, “The onboarding app made it very easy for me to know who to reach out to for assistance, view my progress, and access everything at my fingertips.”
For ServiceNow new hires, the onboarding app—and the first week of onboarding in general—turned a period of potential confusion into an extended demonstration of ServiceNow’s values: digital ease, employee empowerment, teamwork, and community. The app is part of ServiceNow HR Service Delivery.
“I felt like a full employee within the first week,” says John. “It was the easiest onboarding experience I’ve ever had in my career.”
For more information about how ServiceNow uses its own products, read the case study and watch the on-demand webinar.