Streamlining workflows across the enterprise
With ServiceNow’s IT workflows, nearly 75% of Fortune 500 companies have transformed the impact, speed and delivery of IT across their organizations. As part of the new capabilities in the New York release, customers will now be able to manage services more effectively from a single platform, including Vendor Manager Workspace, Service Owner Workspace, Operator Workspace and SaaS License Management. Additionally, with the new Guided App Creator, everyone can quickly build a workflow app with no-code by using ServiceNow’s new and improved user experience.
The Now Platform also extends the power of mobile to IT operations with IT Operations Management (ITOM) Health, which gives agents a simple interface to monitor and improve ITOM health on the go, allowing them to improve operational responsiveness and reduce the time to resolution.
ServiceNow is also continuing to leverage technology like natural language understanding (NLU), which is integrated into ServiceNow’s Virtual Agent. With NLU, employees can interact with Virtual Agent by using simple human terms to quickly find answers, order items or get help for common problems — all without having to contact the service desk.
Providing efficiency for finance
ServiceNow’s new Finance Operations Management (FOM) product extends workflows further into the enterprise. The first FOM application, ServiceNow® Finance Close Automation (FCA), complements enterprise resource planning (ERP) systems. FCA is created for CFOs and their teams to digitize workflows across the monthly, quarterly and annual finance close process, helping to reduce risk, increase team satisfaction and accelerate the overall financial close process. Out-of-the-box FCA will integrate with both Oracle and SAP’s ERP systems.