Streamlining workflows across the enterprise
ServiceNow’s IT workflows, nearly 75% of Fortune 500 companies have
transformed the impact, speed and delivery of IT across their
organizations. As part of the new capabilities in the New York
release, customers will now be able to manage services more
effectively from a single platform, including Vendor
Manager Workspace, Service
Owner Workspace, Operator Workspace and SaaS License Management.
Additionally, with the new Guided
App Creator, everyone can quickly build a workflow app with
no-code by using ServiceNow’s new and improved user experience.
The Now Platform also extends the power of mobile to IT operations
Operations Management (ITOM) Health, which gives agents a simple
interface to monitor and improve ITOM health on the go, allowing them
to improve operational responsiveness and reduce the time to resolution.
ServiceNow is also continuing to leverage technology like natural
language understanding (NLU), which is integrated into ServiceNow’s Virtual
Agent. With NLU, employees can interact with Virtual Agent by
using simple human terms to quickly find answers, order items or get
help for common problems — all without having to contact the service desk.
Providing efficiency for finance
ServiceNow’s new Finance
Operations Management (FOM) product extends workflows further
into the enterprise. The first FOM application, ServiceNow® Finance
Close Automation (FCA), complements enterprise resource planning (ERP)
systems. FCA is created for CFOs and their teams to digitize workflows
across the monthly, quarterly and annual finance close process,
helping to reduce risk, increase team satisfaction and accelerate the
overall financial close process. Out-of-the-box FCA will integrate
with both Oracle and SAP’s ERP systems.