CIOs and CHROs are collaborating on talent strategies, but they are
largely missing out on opportunities to improve employees’
experiences through workflow digitization.
More than half of CIOs in a global survey commissioned by
ServiceNow and published in Workflow
Quarterly say they have significantly increased budget for
workflow digitization—a sign that these technology
leaders have identified how process automation can transform work to
meet today’s business demands.
These CIOs also say successful outcomes from technology investments
rely on how they set up their organization for success.
This includes collaborating with peers and vendors, aligning IT goals
with the rest of the business, embedding digitization initiatives
across the organization, and holistically tracking
results. However, few CIOs are developing these foundational
blocks very effectively, according to the research. Read the research summary.
In fact, fewer than 20% of the CIOs surveyed report they are highly
effective at using emerging technologies to transform services and
operations, equipping employees with digital tools to manage
workflows, or even educating their organization about new technology
and changes to workflows.
For digital transformation to work, CIOs need to get their
organizational strategy right. In the latest issue of Workflow
Quarterly—The Strategy Issue—we share data and advice on how industry
leaders are doing just that.
Learn how CIOs from JPMorgan
Chase, Siemens, and Nationwide, and other well-known
organizations are building a digital strategy with the key elements to
rolling out workflow digitization across business lines.
This Strategy Issue also explains how ServiceNow created a framework
for digitizing any function and explores never before analyzed
Now Platform® data to understand how companies are achieving value
through their process automation strategies—and how you might consider