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Survey: Less than 20% of CIOs highly effective using new tech for digital transformation


CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.

More than half of CIOs in a global survey commissioned by ServiceNow and published in Workflow Quarterly say they have significantly increased budget for workflow digitization—a sign that these technology leaders have identified how process automation can transform work to meet today’s business demands. 

These CIOs also say successful outcomes from technology investments rely on how they set up their organization for success. This includes collaborating with peers and vendors, aligning IT goals with the rest of the business, embedding digitization initiatives across the organization, and holistically tracking results. However, few CIOs are developing these foundational blocks very effectively, according to the research. Read the research summary.  

In fact, fewer than 20% of the CIOs surveyed report they are highly effective at using emerging technologies to transform services and operations, equipping employees with digital tools to manage workflows, or even educating their organization about new technology and changes to workflows. 

For digital transformation to work, CIOs need to get their organizational strategy right. In the latest issue of Workflow Quarterly—The Strategy Issue—we share data and advice on how industry leaders are doing just that. 

Learn how CIOs from JPMorgan ChaseSiemens, and Nationwide, and other well-known organizations are building a digital strategy with the key elements to rolling out workflow digitization across business lines. 

This Strategy Issue also explains how ServiceNow created a framework for digitizing any function and explores never before analyzed Now Platform® data to understand how companies are achieving value through their process automation strategies—and how you might consider tracking outcomes. 

Visit WorkflowQuarterly.com

Topics

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  • Three ways to create inspirational customer experiences
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  • COVID-19
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