Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Survey: Less than 20% of CIOs highly effective using new tech for digital transformation


CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.

More than half of CIOs in a global survey commissioned by ServiceNow and published in Workflow Quarterly say they have significantly increased budget for workflow digitization—a sign that these technology leaders have identified how process automation can transform work to meet today’s business demands. 

These CIOs also say successful outcomes from technology investments rely on how they set up their organization for success. This includes collaborating with peers and vendors, aligning IT goals with the rest of the business, embedding digitization initiatives across the organization, and holistically tracking results. However, few CIOs are developing these foundational blocks very effectively, according to the research. Read the research summary.  

In fact, fewer than 20% of the CIOs surveyed report they are highly effective at using emerging technologies to transform services and operations, equipping employees with digital tools to manage workflows, or even educating their organization about new technology and changes to workflows. 

For digital transformation to work, CIOs need to get their organizational strategy right. In the latest issue of Workflow Quarterly—The Strategy Issue—we share data and advice on how industry leaders are doing just that. 

Learn how CIOs from JPMorgan ChaseSiemens, and Nationwide, and other well-known organizations are building a digital strategy with the key elements to rolling out workflow digitization across business lines. 

This Strategy Issue also explains how ServiceNow created a framework for digitizing any function and explores never before analyzed Now Platform® data to understand how companies are achieving value through their process automation strategies—and how you might consider tracking outcomes. 

Visit WorkflowQuarterly.com

Topics

Featured

  • Security teams working on security operations
    Now Platform
    ServiceNow Announces Extension for Microsoft’s Visual Studio Code
    12-10-2019 ServiceNow is excited to announce another integration in our strategic alliance with Microsoft – the ServiceNow extension for Microsoft Visual Studio Code, which allows development on the Now Platform® in the lightweight, extensible Visual Studio Code editor. With this new integration, ServiceNow developers will be able to work offline in their favorite text editor.
  • Gartner Magic Quadrant Report
    Now Platform
    ServiceNow to acquire Fairchild Resiliency Systems to help companies better manage risk at scale
    11-08-2019 ServiceNow has signed an agreement to acquire Fairchild Resiliency Systems, a business continuity management (BCM) company headquartered in Boston, MA.
  • How Gen Zs will define the future of work
    11-04-2019 While every generation may have been stereotyped by their elders, based on recent research by ServiceNow, Gen Zs would describe themselves as entrepreneurial, technologically native, and still crave face-to-face interactions. In this story, three of ServiceNow’s Gen Zs share their individual perspectives on the future of work.
  • Gartner Magic Quadrant Report
    Now Platform
    ServiceNow to acquire Attivio’s cognitive search platform
    10-23-2019 ServiceNow is set to acquire Attivio’s cognitive search platform. This acquisition will enable ServiceNow to deliver consumer-grade search for customers.

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year