Billy Bean called it the Oakland A’s “lifeblood.” Time Berners-Lee,
founder of the World Wide Web, called it “a precious thing.”
Data is the key to turning an idea into a plan. For a business
leader, data is the evidence that builds one’s credibility and
enables stronger decision-making. Yet, too often, executives take
action on gut instinct and experience. While those are two powerful
tools, will they be enough to answer tough questions from your
employees, CEO or board?
That’s why ServiceNow has launched
Quarterly , a publication dedicated to providing business
executives with research-led investigations into the use and impact
of workflow digitization. Each quarter, we will publish insights
from top journalists and thought leaders to empower smarter,
evidence-based decisions on how to invest in technology and what to
expect from those commitments.
In the Spring issue, Tom
Davenport , the world’s most often cited researcher in the
business information systems field, reports on the value of digital
workflows, based on 23 interviews with IT executives and two
independent surveys conducted by Lawless Research. One survey asked
6477 full-time employees who work with some sort of technology each
day about how process automation has affected their work life and
goals. Respondents live in Australia, Canada, France, Germany, Hong
Kong, India, Japan, Mexico, Netherlands, Singapore, the U.K. and
U.S. A second survey of 812 U.S.-based IT executives offered another
perspective of the same trends.
Together, this powerful set
of data provides some valuable insights. For instance:
Company: The companies with more widespread work process
automation were 2.7 times more likely than those from other
companies to report revenues higher than competitors 80% of
employees in highly-automated companies say work process automation
boosts productivity vs 59% in highly-manual companies.
Customer: 72% of employees polled in highly-automated
companies said digital workflows increase the satisfaction of their
customers 76% said it improves the organization’s
· Employee: 82% of employees polled in
highly-automated companies say work process automation simplifies
their work processes vs 64% in highly-manual firms 74% of employees
in the more automated companies said work process automation
improves job satisfaction vs 53% in highly-manual companies 72% said
it increases time for creativity vs 54%.
Watch Tom Davenport
talk about his report here .
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