CIOs are advancing workflow digitization by identifying big goals, leaning on CEOs for support, and showing peers how much employees love it
Interviews with more than a dozen CIOs from around the world reveal that workflow digitization has become an organization-wide priority, but succeeding requires more than understanding the technology.
CIOs say that they need a seat at the table, the full support of their CEO, and a clear strategy for reporting the impact on employees.
Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield:
“I was actually presenting to the customer advisory board for some of our very large national accounts. I think years ago that probably wouldn’t have happened. The CIOs tended to be focused more on the back end of the business as opposed to the front end. So now it’s all about customers and sales and thinking that way.”
Helmuth Ludwig, CIO, Siemens:
“My personal conviction is if you want to go as a company through a digital transformation, it can only be driven by the CEOs of the businesses, and this has to be supported by the CIOs.”