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Workflow Digitization Relies on Bold Goals, CEOs & Employee Support


Workflow Digitization Relies on Bold Goals, CEOs & Employee Support

CIOs are advancing workflow digitization by identifying big goals, leaning on CEOs for support, and showing peers how much employees love it

Interviews with more than a dozen CIOs from around the world reveal that workflow digitization has become an organization-wide priority, but succeeding requires more than understanding the technology.

CIOs say that they need a seat at the table, the full support of their CEO, and a clear strategy for reporting the impact on employees.

Listen to the Workflow Quarterly podcast to learn more. Here are a few quotes from several CIOs:

Lori Beer, CIO, JPMorgan

Lori Beer, CIO, JPMorgan:

“This is the first time when I got this appointment little more than a year ago that the CIO was actually part of the firm’s operating committee…I aligned the vision and the mission of delivering of technology very clearly to the strategic objectives of the company.”

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield:

“I was actually presenting to the customer advisory board for some of our very large national accounts. I think years ago that probably wouldn’t have happened. The CIOs tended to be focused more on the back end of the business as opposed to the front end. So now it’s all about customers and sales and thinking that way.”

Helmuth Ludwig, CIO, Siemens

Helmuth Ludwig, CIO, Siemens:

“My personal conviction is if you want to go as a company through a digital transformation, it can only be driven by the CEOs of the businesses, and this has to be supported by the CIOs.” 

Topics

Featured

  • Life at Now
    ServiceNow welcomes former Gartner analyst Melanie Lougee
    04-02-2020 ServiceNow welcomes former Gartner analyst, Melanie Lougee, to drive strategy for our Employee Workflow business unit and unify employee experiences
  • Three ways to create inspirational customer experiences
    04-02-2020 Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
  • Welcome to the Workflow Quarterly Innovation Issue
    04-01-2020 Our spring edition of our quarterly research journal looks at how CIOs can harness talent and technology to foster innovation that drives business results
  • COVID-19
    Nearly 1,000 organizations worldwide implement ServiceNow’s free emergency response apps
    03-25-2020 With help from our partners, ServiceNow is helping organizations manage through the COVID-19 pandemic

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