During your early days in IT, what forms of sexism did you deal with?
My first job was at a steel company working on the networking side
of IT. I can't tell you the number of times somebody said to me, “Can
you go get me coffee?’ or “Get me something off the printer.” And I'd
say, “No, I'm here to fix your server.” I started getting frustrated
with it and taking a broader look around the company, and I realized
that there weren't any women in leadership positions.
I was also constantly tested by my peers. I would have these two
guys come up to me—I still remember their names—and they’d do a little
comedy skit testing my knowledge. “Patricia, we have a question for
you. How would you…” Talk about a sense of not belonging. I wasn't one
of the guys and I definitely felt I didn't belong there. It was time
for me to move on.
It wasn't until I joined PeopleSoft that I really saw my career take
off. I saw a company with diversity, women in leadership positions and
felt that sense of belonging. I had growth opportunities, promotions
and felt supported by my CEO.
What lessons can you share for women starting a career in tech?
One bit of advice I give to those early in their career is, “It's
okay to be driven, but don't forget to enjoy life along the way.
Balance your life with friends and family.” I was so driven to prove
wrong the people who didn’t believe in me and pushed myself hard. I
would go above and beyond all the time, seven days a week, to the
point that it became muscle memory. Today, that muscle memory still
exists, but I can remind myself to set boundaries. Work will always be
there. Remember, life is too short, so enjoy it.
Put yourself out there. Take risks. Find a mentor early on. I always
tell interns, “As an intern, you are empowered to go talk to anyone in
the company. Take advantage of it. No VP is going to say, ‘I'm not
going to talk to a young intern or recent college grad who's looking
for career advice.’”
Build and recognize the power of having a network of work colleagues
and peers who will help you as your career continues. I'll look at
interns’ LinkedIn profiles and constantly remind them to “connect”
with others, but do it with a personal message, not just the basic
request. The goal is to stand out from everyone else.
And a key thing that a lot of people, even at my level, need to do
is invest time in building your own personal brand. Who are you? What
are you known for? No one's going to promote your own brand and career
other than you, so go out there and do it. It is uncomfortable for
most people but it will only help in the long run.
As you head to Grace Hopper, any reflections on what the event has
meant to you?
I'm still amazed every year by the sheer number of women attending.
I love seeing all these women getting together, networking, and
looking at who they are going to be in their lives and their careers.
I’m even more amazed with the women that I talk to about career
opportunities at ServiceNow. Their drive, their ambition, their
background—wow, just amazing. This is a huge recruiting event and you
will find the most talented women here who are ready to take on the
world, and I applaud each and every one of them.
I didn't really have a Grace Hopper when I was starting out. I felt
like I had to figure it out on my own. I remember early in my career,
reaching out to female leaders for advice and mentoring and
surprisingly I did not get the support from them that I was hoping
for, which was disappointing.
Those of us who are moving up the corporate ladder owe it to younger
women to give back, guide and mentor. Even though my schedule is busy,
I have to remind myself, “Hey, I was there too, looking for somebody
to guide me or give me advice.” We can make such a big impact by just
grabbing lunch with someone looking for some career advice. We all
need to eat, right?
My advice to those still early in their career is to be bold, take
risks and don’t take no for an answer. For those of us who have
overcome challenges and risen up in the ranks, my ask is to take time
to commit to giving back. Be a mentor to someone. Trust me, even
during any of your busiest days in the office, taking time out to
mentor someone really teaches you a lot and reminds you of your own
career journey. It reminds you to be human. I find it very humbling.