On the productivity app front, David Record, division chief at the U.S. Department of State, demonstrated a vacation request app that replaced an older, paper-based process. The old process had multiple approval layers and took 15 days to process each leave request. Record’s team built a ServiceNow mobile app that drove processing time down to 10 minutes. Using the Now Platform’s no-code development tools, they got the new app up and running in just three weeks from concept to launch.
The second category is transformation apps, which optimize core processes that create significant business value for the company. These core processes are often highly complex and cut across multiple departments in an organization. Examples include employee recruitment, contract management, patent tracking, employee mobility and many more.
To highlight transformation apps, Kahn introduced Sandra Tartol, VP of enterprise business operations for Optum Rx, a large prescription management company with 65 million customers worldwide. OptumRx processes $91 billion in prescription spending every year. Tartol explained how the company used ServiceNow to transform unstructured prescription management processes, saving tens of millions of dollars last year alone.
Other Day 3 highlights
At the CreatorCon Spotlight, Marcus Torres, head of product for ServiceNow’s platform business, walked developers through new tools to manage the work of developers and builders within ServiceNow.
Guided App Creator makes it easier to import data from outside sources like spreadsheets so that it can be manipulated within the Now Platform and more quickly deployed into workflows.
The Now UI Builder allows non-developers to assemble reusable workflow components in a drag-and-drop interface to create working dashboards. Finally, DevX creates a workspace which pulls all these elements together, regardless of whether the user wants to work at the code level or manipulate the components as drag-and-drop objects.