Building a team from the ground up
Since moving from a cramped co-working space to its spacious new
Fulton Market office in early September, the newly assembled and
fast-growing team has been building a culture that is creative,
collaborative and, by all accounts, warmly welcoming.
“It’s been great to help grow an office,” says full-stack engineer
Ben Meeder. “I've been really impressed with the group, with the
friendliness and focus on the product. It's all about what's our next
goal and how do we get it done.”
Ben is fresh out of Iowa State University and joined the team after
a 2018 summer internship at ServiceNow in San Diego. Johnson, a Google
and YouTube veteran, came onboard in May. Mike Bosch, another Google
alum, has been with the Chicago team just over a year. It’s a common
thread: The new office is filled with new ServiceNow employees.
Ellen Ormerod is another newbie. ServiceNow recruited her directly
from Full Stack Academy, a Chicago-based coding bootcamp. In fact, she
was the fifth person hired for the office. More recruits followed,
with six recent Full Stack alumni currently on staff.
“I did have other companies that I was interviewing with,” she
recalls, “and I chose ServiceNow because the interview felt like a
conversation. They were truly interested in how I would solve a
problem. ‘Let's walk through it together. If you get stuck, we'll help
you.’ It was really collaborative and it has continued to be so.”
Collaboration isn’t just a buzzword in Chicago—it’s an essential
best practice day in, day out. Although each engineering and design
team may be focused on developing specific and granular aspects of new
products, ultimately they must all work in harmony.
“Everything that you touch impacts so many different teams and
processes,” Ben says. “That inevitably leads to a lot of cross-team
communication and collaboration.”